AutoZone Auto Parts — Attraction in Bellevue

I had an amazing experience at the Main St. Autozone. I was at H&R Block for a meeting and I went back to my car to find my battery so dead that my power locks didn't work. I was completely distressed as I had just put thousands of work into the car. I called for roadside assistance, tried to get passersby to jump me, to no avail. I finally realized there was an Autozone in this shopping center, so I went in. Elizabeth was working the registers and she was busy with other customers so I waited - in hearing her interactions I knew I was going to be taken care of. While waiting, the store manager (whose name I've forgotten) came out and asked me if I needed help. I let him know my situation and he said, "No problem, let me get my battery tester and let's see what's wrong." We went to the car and the battery was completely dead (I just bought the car in July!). He let me know what a comparable replacement would cost, and told me that if roadside couldn't jump me he'd be happy to replace the battery for me. I realized a bit later that even if roadside jumped me I'd still need a new battery, so I went in to ask for his help. He was on a delivery, so I spoke to Elizabeth in the meantime. She helped me select new wiper blades (sorely needed) and we discussed battery options. We realized I didn't need the kind of battery that I previously had as it was for much higher end cars than mine, so I was able to get a more suitable battery at a better price. She helped me navigate the website to see if there were coupons (no), and got me a chair to wait in. She was so, so kind. She saw my distress and did everything she could to make me comfortable and feel taken care of. When the store manager returned he immediately hopped on and completed my transaction. I realized at the end that I wanted a Diet Coke to feel a little better (I was still sat in the chair), and voiced that I'd like for him to ring me up for one. I was moving to get up and instead he walked over to the fridge for me and got me one, scanned it, and handed it to me. It was a small moment, but it was so kind and intentional. He also advised that I get a small, inexpensive kit that prevented battery rust and would make the battery last longer. I agreed. After I paid, he went and grabbed his tools and went to work. He got it done in about 15m and even installed the wiper blades for me. I can't express my gratitude enough. I had been having what felt like the worst six months of my life, with everything intensifying right before my battery went dead. I could barely hold myself together, and the battery was the straw that broke the camel's back. I don't think that I can encapsulate the gratitude I feel for the kindness of Elizabeth and the store manager. I'm now an AutoZone...

Very understaffed store with out of date inventory and poor customer service. I had a dead battery in my car. I called in advance to ask if they had the right battery for my car in stock, they assured me that they did and that they could help me do a replacement. When I arrived, there were employees who were arguing with each other. Their tools were misplaced, and it took a long time to get help to remove my former battery. Afterwards, they sold me a battery that was the wrong size for my car. I had trusted them that this battery was the right size and type, but they gave me a battery without the posts (gave me 75-DL instead of 75DT-DL) which my car could not use. I tried to return this wrong battery, but they had a computer issue and we're unable to easily process the refund and provide a receipt. I waited for 45 minutes while an employee called corporate to try and verify that the return had actually gone through In addition, while their computer system claimed that there were 5 batteries (25-DLG and 75DT-DL) that would fit my car in stock, after searching, they could not find any of these and told me that we were out of luck. I was very disappointed by their handling of the entire process, and would not...

AutoZone gave me excellent customer service.

I had ordered two air filters last Thursday (7/15) and they said it would be there on Friday. I went back on Friday but it hadn’t shipped yet. They said it would be there at the end of the day, Friday. I was a bit disappointed because I was initially promised 7/16, Friday, but it wasn’t a big deal. I went back in Saturday and the Store Manager saw on the computer that it hadn’t even shipped yet. I decided to try on Monday.

Today, Monday, 7/19, I called and the store manager remembered me and said he was going to make some phone calls and see why it hadn’t been even shipped yet. He called back very quickly and said the filter I ordered is very popular and was still out.

Since that wasn’t okay with him, he upgraded one of my filters to a ‘fancier’ one free of charge and he would get the other one himself. He asked for 2hrs and I said that’s more than okay. He delivered on his promise and even apologized for the ‘run around’ I was unintentionally given. I was very understanding and insisted they’re only given so much from their computers....