Value Inn Bellflower — Attraction in Bellflower

If I could give Value Inn Bellflower ZERO stars, I would! However Google only allows a post with at least a one star rating. I booked to stay here for one night on a Saturday because I was attending a friend’s birthday party who lived in the neighborhood and did not want to drive home after drinking.

From the moment I arrived to check in at 4pm, the man at the front desk was incredibly rude. Rather than a warm welcome, I was met with indifference and attitude, as if my presence was an inconvenience. Any questions I asked were met with curt responses, and it felt like I was being rushed away instead of assisted. When I was charged $100 dollar deposit and I kindly ask them what the rules were of the hotel, the man angrily answered that the rules were no smoking (I am a non-smoker). When I finally was given my room key and headed up to the room , I was accompanied by my sister and her fiancé who came to quickly use the restroom and change for the party we were attending down the street (they were not staying the night). My boyfriend arrived shortly after and as soon as he stepped in the room, two Indian men, who worked in the office (probably also living on the premises) angrily called me yelling. They threatened me and said that” I violated their rules and I needed to check out immediately and they were going to call the cops.” I had only been in the hotel room for 20 minutes and although I explained to them that my sister was only there to use the restroom and change, they said they didn’t care & that they were going to call the cops.

I booked the room on Expedia, and when I came to the front desk to check out, they continued to yell at me for no apparent reason and said that I wasn’t going to get a refund. I told him that I didn’t care, and they were treating me like a horrible guest, when I was for only 20 minutes total. They were extremely disrespectful & unprofessional. When I told them it was unnecessary for two men to be yelling at me as a woman, they said they didn’t care if I was a woman and then I could go get a man so that they could talk to him exactly the same way they were talking to me. I am surprised that that type of Customer Service that they have been able to continue staying in business.

The people that were in line waiting to check in at the lobby were in disbelief to see how the two men were barking at me & disrespecting me.

The room itself was mediocre at best, but it was the lack of professionalism and common courtesy from the staff that made my 20 minutes visit truly miserable. I’ve stayed at budget hotels with better service and friendlier staff.

I do not recommend this hotel to anyone who expects even the most basic level of hospitality. There are far better options nearby that actually care about...

It’s unfortunate my experience was not as pleasant as other reviewers.

Here’s the short version:

-Room with a strong Marihuana odor -Dirty bed sheets (brown feces looking stains) -Bed Bugs

Upon walking inside the room, we were struck by a strong odor of marijuana. More than likely the odor was coming from a vent and/or an adjacent room. We didn’t make a big deal- we left the door open and turned on the AC on high. About an hour went by and the odor was still very strong inside the room. My guests and I were starting to get a light headache and my 9 month pregnant sister was starting to cough. We finally decided to advice the front desk about the odor. Front Desk Clerk was courteous and offered to switch us to another room. We grabbed our stuff and was about to walk into the room, when another hotel attendant stopped us and said were supposed to inform them about the odor within 2 hours upon entering the room, that it was too late to switch. They just offered to spray the room the with a deodorizer.

It was getting close to 11pm when my guests and I were getting ready to go to bed. As I was undoing the bed, I noticed a brown dried stain on the sheet and had an unpleasant odor. (I’ve attached a picture). I called the front desk to tell them about the sheet, to my shock he hotel attendant said “we don’t have any housekeepers right now, so just remove the sheets”. I literally giggled because I thought it was a joke and I reiterated his response to confirm I had understood correctly, to what he repeated to just remove the dirty sheets. I told him that I wasn’t going to sleep on top of a mattress without sheets, he said “ok come to the lobby and pick up a clean sheet”.

I was going back to bed and I noticed the pillows were also dirty. I had just given up by now, I was tired. I got a bath towel and wrapped the pillow that was less stained. The other pillow I put to the side.

Are y’all ready for the crazy ending?...

I was just falling asleep when my sister who was on the other bed, woke me up and asked me if i was using both pillows, I said just 1. She said can I use the other one, I said yes but the other 1 is really dirty. She turned on the light to check how dirty it really was, when we noticed a bed bug crawling around the pillow. I have a video is this.

At 11:40pm we got all our stuff and left. Close to midnight, we had to check into another hotel.

Please find another place to stay, in my personal opinion and experience this place is...

Pros: The rooms were nice, simple for what it is, locations good n pretty walking distance

Cons: Had an extremely bizarre experience. There was a rule I was unaware of (no hotel I've ever been to has had this rule, the rule list was extremely unclear and is NOT listed on their website, or at least at the time I went there) where housekeeping is MANDATORY every day. You would not be aware of this since the housekeeping people don't let you know when you decline.

One day I got a call from the main owner to go down and see him and he basically told me to get out because I turned down housekeeping and didn't seem to comprehend the fact that I did not understand that was a rule in place (he pointed to his rules which are behind is desk and hard to see, even when he pointed I couldn't see it), I basically had to beg so we didn't wind up sleeping in the car. And apparently what prompted this was a housekeeper accusing my boyfriend who was visiting the US of being rude in the way he said no, when it's more likely the case of he has a heavy accent and was rushing towards the door so she didn't walk in when we weren't ready.

Another unpleasant experience unrelated to us, but towards the housekeepers, while my boyfriend was sitting outside waiting for the rooms to be cleaned, he witnessed the housekeepers being yelled at by the man. I work in customer service so I sympathize heavily with them, even without the previous incident I wouldn't be coming back due to that alone.

It's unfortunate bc this is the perfect spot for when he visits but we'll pass, We saw the other neg reviews and their responses from the owners, but looks like he never...