El Pollo Loco — Restaurant in Bellflower

I went thru drive-thru they were not busy with only 1 car ahead of us. I by mistake past the speaker to give my order. I stopped half way realizing I missed the speaker. I was going to back up but another vehicle drove up. So I proceeded to window. I apologized for missing taking my order at speaker. The lady told me I would have to go around and get back in line. She lied to me and said that my order could only be taken at speaker. I told her I've change my order at window before that they should be able to take my order. She said she'd ask manager. Who proceeded to tell me I must go around get back into the line. And that they can only take 1 coupon. There was two of us and I know working in the same business by giving 2 separate orders we can each use a coupon. Just the blanton lying to my face and not caring about keeping a customer who innocently made a mistake and the fact it was slow really was irritating. I ask for my coupons and went done the street. The employee there was very very nice and took 1 coupon for the two of us. This manager and employee are not good for making customers feel like they want to return or even stay to give them my weekly business. Didn't do a thing to retain the customer so I will not be going back. I hope corporation or the owner realizes how much business they must be loosing with employees and manager not will to accommodate my harmless mistake. The place wasn't busy. If it were my business I would be firing my manager. The lying to my face just for their own convenience, like I'm stupid. I never would do the to a customer. They is too much competition.and I got nice speedy service and a commanding a coupon for each of us. How are they behavior and unwillingness to make customer happy is it really costing you as a business owner. I won't go back when the other location is closer to me. Said with many businesses going out of business. I work in the restaurant business and we are only slowing down. And is right across the st from Disney land. You need employees who are pro customers not...

I recently tried the Chipotle Chicken Burrito from El Pollo Loco, and I have to say, it was a game-changer—especially with my twist on it! Instead of the usual guacamole, I swapped it out for fresh avocado, and the result was absolutely delicious.

The burrito itself is packed with tender, smoky chipotle chicken that’s bursting with flavor. The rice and beans provide a hearty base, and the fresh veggies add a nice crunch. However, the real star of the show was the creamy avocado. It brought a rich, buttery quality that perfectly complemented the spiciness of the chicken, elevating the entire experience.

The texture was spot on; the avocado melded beautifully with the other ingredients, creating a mouthwatering combination. I appreciated that it didn’t have the tanginess that guacamole can sometimes bring, allowing the flavors of the chicken and spices to shine through even more.

Overall, I highly recommend trying the Chipotle Chicken Burrito with avocado if you're looking for a fresh twist on a classic. It’s satisfying, flavorful, and a great option for anyone craving a delicious meal. El Pollo Loco has truly nailed it...

I ordered through the App. Then, when I park in Curbside, I had to wait for 30 minutes before walking in to inquire about my order. I was told, they never got a notification that I had arrived and they didn't have my name for an order. I showed my confirmation # and order email and they STILL wouldn't hand my order over. I asked for a manager. The employee asked for my phone to show the manager and then fumbled and dropped my phone into the guacamole salsa!! 😲🤬 She pulls it out, starts wiping it off frantically and apologized. The manager comes over, confirms my order and hands me the bag and my WET phone. The next day, my phone stops working. Thank God I had an older phone laying around to switch my Sim Card into... I call to ask for a Supervisor and after taking my name & #, I was promised the General Manager would call me back. That never happened. I'm frustrated and out of a phone at this point. My next step is to call...