Sugar On Magnolia — Attraction in Bellingham

I've just moved to town and had ran out of kratom I had been there once before and was restocking a second time before my order online showed up. I had not had a problem the previous visit but on 8/13/18 at about 12:45pm I walked in and only one younger guy was working at least that's how it appeared at the time. It wasn't do much the fact he didn't greet me when I walked in I can understand being busy with the one other customer that was in there as I'm in retail too, that's excusable. The problem I had is he acted like I didn't even exist he continued to visit with the woman that was there, and not once looked at me to say I'll be right with you. He just continued to visit, and I didn't even see or hear him talking about product to the woman. Then during my 15 minutes of standing there waiting for at least some kind of acknowlegment another guy walked in carrying a bag of food and a drink, I assume he was on break as he hesitated to walk right in front of me to the back room with out even looking in my direction, being on break I understand he's not allowed to work but for God's sake smile at someone, or nod your head as you walk by don't just stare at the ground purposely ignoring someone. You would think charging .40 cents a gram for kratom they would have more initiative to help a customer that was there to buy 6oz but no, they were more worried about food and flirting. You may think .40 cents a gram is nothing unless you know the fact like I do the average cost per gram just about any reputable online company is at most only .09 cents a gram so making 4 times the average cost is a cash cow for them especially when someone is buying in bulk with no bulk discount. The man at the counter only made eye contact or even looked in my direction after my 15 mins of being ignored I walked out the front door and he looked me over just to make sure I wasn't taking something. Your competitor's got my business that day as I walked in was greeted with a smile and walked out less than 5 mins later with what I wanted, and they got your $70 you could have made in 5mins....i won't be back, if I run out your business is not the only one in town that sells kratom, oh and you might want to reconsider your price too as I'll be sure to tell the kratom community what the real average cost is now that I've moved to the area....good luck staying in business with employees like the 2 you had working on Sunday.... peace!✌

Reply: who are you calling Me Brad? If you truly watched the video you will see I am/was a new customer at the exact time I stated I know because I was due at a funeral in Lynden at 2pm. My name is Jake and unfortunately you're confusing me with another belligerent customer, because I was ignored I wasn't even given the time to be belligerent much less that I would even act that way. Your response is as unprofessional as the employees working there that day, and I know and everyone else can see where they learned it from. Is offer to come in and talk to you face to face if you would like, that way you can put this fake reply behind you and realize that the customer you saw on video was the one being ignored and not this Mr. Brad, if that truly is a real story, either way I don't care, your business practices are sub standard and so are your employees! Don't believe me, look at my review history. I just moved here from Los Lunas NM. Absolutely disgusting how you replied, I've been in retail management for 25 years and if I caught any of my employees acting the way you're did they'd be fired on the spot. You can't survive on just regulars alone, building your business with new customers is and means growth. And recently in upper management if I caught any of my managers replying to reviews as you did they'd be fired as well. I'm just happy there is a good result of this review though, everyone who Google's your business will now see exactly what I went through and the disgusting attitude you and your employees have. As I said before, I'm more than happy to show up with my creditials and prove I was a...

Great place in a convenient location with a wide selection, very helpful employees, and rewards program for regular customers. Fired the terrible manager with a temper and I feel more comfortable than ever coming here again. (Story below)

A long time ago, I had a major issue with the store manager and it escalated quickly as she raged on to slander me. It started when I brought in a vape pen that I spent about $60: the carriages were breaking repeatedly when taken out. I spoke with the assistant manager over the phone about this and she said she could help. I explained to the manager what the assistant manager said she could do and she immediately cut me off before I could finish. The manager said that the assistant manager would never say that because their policy was...ect, ect. She proceeded to escalate the situation when I asked for her to speak to her assistant or offer an alternative solution. She literally could have given me a $2 cartridge and deescalated this. I was really shocked at her demeanour through this all because we talked many times and our dogs loved seeing each other whenever I came in. But instead she intentionally infuriated and gas lit me into revengeful rage. I opened a claim with my credit card company and after some time got this all resolved. It did not have to get to this point! She could have said sorry for the mistake/miscommunication but we can do this or that instead. I'd have walked out feeling like we both compromised to a reasonable solution. Instead she chose to escalate this and get her boss involved with Visa cc company. I hope she has learned how to deal with conflict resolution through this and found employment elsewhere that is equitable for her and...

Man..... This place went downhill IN A HURRY... These new guys could care less about you or if you get what you need.. which whatever I guess, what put Me over the edge was when they sold me a nail with a stress crack in it, which isn't really they're fault at all. Like anyone who frequents a store on a more than weekly basis I figured why not just ask if they could do anything... The response I got was him laughing in my face, which is fine considering he runs the store and has that authority. What really shows these guys character was when they actually banned me from the store because I said "no worries, I'll update my review".... Which btw,I didn't actually intend to do over $30 considering in general they were ok people and we were both laughing about it when I walked out.. until I walked in two weeks later and got asked to leave lol. H I want this review to be fair, this doesn't include the entirety of the staff, and even the person who through me out was reasonable and did they're best to not embarrass me.. at the end of the day I guess he's right, sugar holds essentially a monopoly for reasonably priced vape products. They also know what they're doing. If something goes wrong with anything they sell you don't bother reasonably asking if there was any way for them to rectify it, you'll likely end up banned from the store. Guess ill have to spend the money I save not paying 100% markup on cheap Chinese products and spend it on overnight shipping. I'll live. No hard feelings boys, wish you...