Skate Waco Bellmead — Attraction in Bellmead

I called to schedule myGrand-Baby‘s birthday party. We only scheduled the party for the skating party, only which included things that were listed on the website paid my $50 deposit made it to the skating rink on time did not order any food anything like that unless we paid for outside what we paid for the party on the website it tells you the exact prices and the deposit is $50. All my 10 people did not show up for her party. Only six people in total showed up so as I went to go pay for the party, I was charged extra money, I was told I only pay the remaining balance The total party for the skate party. The young man told me that all the drinks and passes which were supposed to be included in the package he charged me for never again. Will I have a party at the skating rink The sad part about it is that we always come to this particular skating rink I was told over the phone that if all the people did not show for her party prices would be adjusted and the only thing I had to pay was the remaining balance that I did not pay Bad bad people at the register need to train these young people to understand your policy. I advise no one to ever book a party there unless they go in person.I’m not pleased at all we had bad experience with this location and I hate to feel like I was f”d” around and another thing all my grand babies own there own skates. so the things that came with our package was the cost of the guest and a drink for each guest game card for birthday girl and guests passes for the birthday girl and guest. i’m just upset because I was told one thing over the phone and when I went to pay for the remaining balance of my party package. I was paying told I had to pay $154 plus taxes. They charged $24.89 for party gratuities not understanding why when you Book a party and it states what all comes with the package. Plus when your told something different over the phone and then you actually show up for the party and get told something else is very unfair. I was told that if all my guests did not show price would be adjusted.So you lie to get people to purchase packages and then charge them what you want anyways wow. I guess the 24.89 was for the skate and paper being...

When my 5 year old daughter and I Attended a 5 years olds birthday party here on a Sunday afternoon, we had a terrible experience. When we arrived, we checked in and received a wrist band. We got her skates, but she had a hard time skating around the faster skaters. The skating rink has an indoor, eye catching playground. I told her she could play on that while waiting for cake. No employees were monitoring the playground, even though they had a substantial amount of employees behind the snack counter, including what I assumed were managers because their shirts were different. There is also no signage at all on the playground detailing rules. She played for about 3-5 minutes before a younger guy with a ponytail skated over and berated her for being there. He yelled at her infront of the other kids while she was at the top of the playground. Apparently, the playground has a separate $10 fee. No on made us aware of this when we received a wristband. You would think the front desk would make sure 5 year olds know that the birthday party they are at, they are not allowed to be on the playground. What five-year-old would not want to play on the playground? Of course they’re going to go for it or ask for it. I didn't appreciate that this is supposed to be kid friendly environment, and he didn’t have the decency to kindly ask where her mom was so he could tell me to have her get off, or try and upsell the playground ticket. Why couldn’t he wait for her to slide down and quietly tell her? Did her being in there 30 more seconds really matter that much to Skate Country? I was seated on a bench about 25 feet away and watched the whole thing happen. My daughter immediately ran away crying. I’ve never experienced an employee being rude to a child. Never at Chuck E Cheese, Urban Air, etc. Of course I asked him why he couldn’t come get me and he replied he was “just doing his job”. He was not. He was not in his designated area, he was behind the snack bar chatting with the other employees. Just be mindful that if you do attend, the staff is unprofessional and younger kids shouldn’t expect to feel welcome. More paced for older teens. Definitely...

Terrible service for parties! Everything is extra, the rental only includes roller skates and the place. The playground is extra yet they leave the gates open so they can charge you for it if kids enter. For a party of 40 they only provided 16 plates! We will never come back again!

Response to their response: There was a DJ included, however they didn't ask what kind of music we want. Staff didn't communicate with us during the event and announced the cake cutting out of the blue. Some of the arcade didn't work. One of the guests came telling us how rude one of the staff member was (making facial expressions of why are you bothering me) when he approached staff with token issues. The table cloth included with the venue was white paper that was not long enough for the table and they ended up taping two pieces together (not very nicely). We ended up going and purchasing our own from the neighboring Dollar General!!! The game that's included is a lame red light green light game racing from one end of the arena to the other twice (about 5 min total). The skate helpers (triangular brackets that kids use to skate if they don't know how to skate) was extra charge! The parents of invited kids (guests) had to pay $3 for those! All of these issues add up to us saying that we do not recommend this place and will not spend our hard earned money at this...