Subway — Restaurant in Bellmead

Visited the store during lunch at approximately 12:30. No customers were in line, with the exception of the 2 customers who walked in before me, who were also placing their orders at the kiosk. After waiting for 15 minutes, and watching at least 6 customers come in and place their orders in person (not at kiosk) and having their orders fulfilled before mine, I asked about my sandwich. I was told it was still being made, which it was not. They then begin to make my order after I asked. I politely asked the cashier for a refund, as it had been over 15 minutes and I had to go back to work. The cashier went to discuss this with her manager and I overhead the manager telling the cashier (who I spoke with) that “the sandwich was made and I don’t know what to tell them” referring to the me. I politely waited until the cashier came back with my sandwich and again stated I wanted a refund for having to wait so long, it had been 20 minutes at this point. From across the store the manager shouted at me ”the sandwich is made, I’m not giving you a refund”. I quietly left the store without my sandwich and will be disputing the charge with my credit card vendor. Kudos to the cashier for being courteous and polite the entire time. Cannot say as much for the...

At 3:39 today, I placed an online order for pickup at 5:10. At 4:30 I realized my sandwich had extra items (onions, cucumbers, and spinach) which I didn’t want so I called. So even though the receipt said my order was “being prepared” the extremely rude lady on the phone said they didn’t have my order. I asked if she could just write down the items I didn’t want on my sandwich. She just kept replying that they didn’t have my order and couldn’t help me. Needless to say, I was pretty upset and when I got to the store, I let them know that I would be writing this review. So I got my order and headed home. Now the real surprise…there was nothing but meat and cheese on either sandwich. So I called the store again. They said everything was on the side in a “cookie bag”. So I go back and look. My bad had the the very 3 things I asked her to remove earlier but she “couldn’t”, but it didn’t have my lettuce, tomato, etc. It seems obvious retaliation on her part. Besides, if I wanted to make my own sandwich, I wouldn’t have ordered from Subway. Lesson learned…no more...

Went here to get a sandwich for me and my boyfriend. Good food, I like Subway a lot so that's why I went here. When I first walked in there was a customer who was showing her phone to one of the workers. I'm guessing she was doing this because she did not want to have to read the order off of her phone, so she was making the worker read it. I thought it was funny. There is four people working, one was an older woman who seemed to be in charge of all of them, maybe the manager. The rest of them were in training I believe. They were all very nice and it was a great experience. My only thing I think that I would give criticism on is that maybe the music in there was too loud. It's hard for me, a person who has a quiet voice, to talk to the people over the counter. I am also 4'11 so the entire time I how to stand on my tippy toes and talk very clear and loud. It also could be the fact that there was other people in there talking, but the music could have been turned down if you notches. Other than that great experience, our sandwiches...