Cleo's Furniture — Attraction in Benton

Purchased a couch and love seat from Cleo’s. Paid to have it delivered. When it was delivered, there was a tear on the side and one recliner wouldn’t stay up. It was noted on the delivery so they ordered another one. Brought it out and didn’t think to check it. Well that recliner didn’t stay up either. Called Cleo’s and since it wasn’t noted on the delivery they wouldn’t pick it back up, wanted me to bring it or pay to have to brought back to them and pay to have it redelivered. After months going back and forth, the manager Sean told me to wait until the factory warranty was up and file a claim with the extended warranty I purchased and said they would pay to have it picked up if it couldn’t be fixed on site. So I did. When I filed the claim it was denied because it was a manufactured warranty. After I finally got someone to help me get it to them, they ordered another couch. When it came in I checked it before I left and it still didn’t work properly. My love seat and the other side of the recliner all work great, just one side of the recliner won’t stay up. When I asked if I could get a store credit and just get something else I was told no. I will never buy from Cleo’s again. Not only is their furniture junk but their customer service...

I wanted to share my recent experience at your store and highlight the outstanding service I received from Chase.

A few weeks ago, I stopped by while searching for some furniture. Though I didn’t purchase anything at that time, Chase took the time to walk me through everything, including the Fourth of July sales and available options. After checking out other stores, I decided to return — and I’m so glad I did.

When I came back this week, Chase once again went above and beyond. As a single mom with a very energetic three-year-old in tow, I truly appreciated his patience and attentiveness. He made the whole process smooth and stress-free. Not only that, but he also made accommodations for my father, who has a disability, by bringing the paperwork out to the car so he wouldn’t have to come inside.

Chase was respectful, courteous, and extremely helpful. He didn’t pressure us like a typical salesperson — he genuinely wanted to help. Because of him, the entire furniture-buying experience was easy and even enjoyable.

Honestly, I think Chase deserves a raise. He’s definitely one of your best, and I’ll absolutely recommend your store to others because of the care he showed...

I am very sorry but I had to go back and fix my ratings because I had only given you one star and that was a mistake but my experience in Cleo's was very cool Mr Jordan Creech and his staff were very amazing they all they all greeted you with genuine smiles 😃 I had a super cool experience in there I was all over the place once I learned that there were Showcases of furniture rooms that is filled with furniture I was like how far back does this store go and they were willing to help me down and up as well it was kind of 🥵warm outside that day and they had cold bottled waters waiting on you when you come in take a look below, and you will see what I'm talking about this is my style of furniture I don't know about yours but my friends if I were you I would get in there and Shop with Jordan Creech💯 and the Cleo staff!!💥thank you all for your time and and amazing time and experience at Cleo's Furniture in Benton Arkansas🥰👋🏽see ya next time...#RusticRoom!...