Twigs — Local services in Benton

My experience with this florist was incredibly disappointing from start to finish. The owner, had very poor communication, going 11 days without replying to multiple emails. See pictures below. When she finally did respond, she apologized and said she had been busy with funerals. If you’re too busy to handle a wedding or any other orders, then you shouldn’t take them on.

We sent an inspirational photo, and what we received looked nothing like what was requested. The bouquet was poorly arranged, and looked like it was made with flowers you could buy at Dollar Tree. The quote for real florals was $405, and we ended up paying $376 for silk flowers... which weren’t even full, had no realistic texture, and certainly didn’t look or feel worth the price. I am confident I could have purchased better quality florals from Hobby Lobby. I had no problem with the price, I am happy to pay for quality work, which this was not.

Initially the owner told me it could be finished early (Thursday). When I called on Wednesday to check the status, she hadn’t even started it.

My sister in law stopped by to pick up the bouquet and I was mortified by how it looked and my daughter hated it. Imagine HATING your bouquet? The focal point of the pictures. We asked for corrections on Friday, and Amber said she would reach out later. I went back 20 minutes before closing (we had not heard from Amber and it had been over 3 hours) to pick it up, and the adjustments still hadn’t been made. As you can see in the collage picture, it is nothing like the inspiration picture and the colors were much more bold (happens with cheaper florals) instead of the muted colors we requested. She added way too many pampas and it was not cascading as requested.

To make things worse, as I was leaving, the owner's husband made a condescending comment “Well you have a nice day” and one of her employees even confronted me in a very unprofessional manner, to which I did reply with a not-so-nice reply. I could have just left quietly, but this bouquet was supposed to be for the most memorable day for my daughter as she married her husband. The whole experience was stressful, frustrating, and completely unnecessary during an already emotional wedding weekend.

After everything, the owner texted my daughter’s maid of honor (who previously worked for her, and she had ignored her messages requesting the bouquet pricing until I brought it up to her) admitting she had failed to communicate and failed us as a client. Unfortunately, that admission doesn’t make up for the lack of professionalism, communication, and poor quality we experienced. The least she could have offered was a partial refund for the poor work that she did. Save your time, emotions, and money, and find...

Twigs Flower Shop recently handled the floral arrangements for my grandmother’s funeral, and I couldn’t be more grateful for their kindness and professionalism during such a difficult time. From the very beginning, the team was so incredibly nice and considerate. They made us feel truly cared for—not just as customers, but as people going through a loss.

They expressed genuine condolences and took the time to listen to our memories and ideas, helping us design a custom arrangement that reflected my grandmother beautifully. Every detail we discussed was thoughtfully included, and the final arrangement was absolutely stunning—elegant, personal, and full of heart.

I deeply appreciate the warmth and attention they gave throughout the process. Twigs made a hard day a little easier, and I highly recommend them to anyone looking for beautiful flowers and truly...

My wife and I are from out of town and were in Benton making funeral arrangements. We knew of two florist shops in town and found the other one first. We did not feel like this was where we needed to be, so we went in search of Twigs. We were welcomed warmly from the moment we walked in, and made to feel as if we were the only customers in the world at that moment. The staff member (I am so sorry; in my grief I did not learn her name) was so warm and accommodating, spending time with us, showing us pictures and assurring us that they could create whatever we wanted. We left there feeling as if we were really heard, and that she truly cared if we were pleased. The arrangements were stunning! We were beyond pleased. Benton, this florist shop is an absolute jewel and you are blessed to have them. Thank you Twigs for making a sad time so...