Spring Massage & Spa — Attraction in Bentonville

I’ve had countless massages at multiple locations and this is by far the worst experience I’ve ever had. I asked for a 90 minute massage. I’d like to start by saying I thought it was unprofessional that she stepped out several times during my massage to answer the door and even took a personal phone call during my massage. She applied such deep pressure that I was in pain and when I told her she could go lighter, she said “it’s ok” and did not lighten the pressure. I’m not sure if it was the language barrier or if she actually thought she was applying lighter pressure. She did all kinds of weird stretches with my arms and fingers that felt like she was literally trying to rip them off. She massaged in between my toes which was also weird and something I’ve never experienced during a massage. To top it all off I looked up at the clock and noticed the massage barely lasted 80 minutes and was supposed to be 90. I chose to tip 10% because I did not enjoy the massage and because I did not get the length of time I paid for. She then told me that because it was a 90 min massage, it’s policy that I tip $30-$50 dollars. I asked her what she meant because I was sure I misheard her and again she reiterated that I needed to tip $30-$50. If the massage was good, I would have tipped 20% as I always do but this level of unprofessionalism is INSANE. I have never experienced anything even remotely close to this. If it was “policy” then why don’t they automatically add gratuity? Or just increase their prices? This woman was trying to pull one over on me and after such a poor experience, this really sent me over the edge. My husband and I have been here multiple times and have had good experiences and I have even sent my sister here but I can assure you none of us...

The massage therapist I was paired with used her arm to rub my back, and she kept rubbing my spine with her elbow. Because she couldn’t speak English, she also wasn’t able to understand when I told her she was rubbing against my spine and hurting me. Finally, I settled for telling her to do less pressure, which she was able to use her phone to interpret. Unfortunately, while that didn’t result in pain anymore, it also didn’t get rid of the soreness that I came in to have worked out. She insisted that I give her a minimum of a $10 tip, which I didn’t feel was deserved under the circumstances, but I paid it because I also worried whether management pays her much of anything; she did thank me profusely for it. She was really nice and sweet, and she added in hot stones to the massage, which felt really nice. I’m also told by management she has worked there several years and many clients really like her. Nonetheless, when you book, I would highly recommend texting what you want to have them do so they can let the therapist know in advance. Management did also offer me a $20 discount if I come back, which I did appreciate but will...

First of all you charged my card before the services. Second of all I was nauseous because of all the rolling and just oil on my body no real massage. Just so she knows she got upset because I didn't tip. I absolutely was not going to tip for you doing the job I paid to get done and you didn't do that well. I have received massages for several different states from high to low end. Then when two white men walked in the other lady told them they didn't have to pay up front gthoh. My head was pounded,oil on my face. She more pressure on my bones and was in between my toes. Since she got upset because I didn't tip I had to say in front of the other customers IT WAS NOT a good massage. You charged me extra with no explanation why. I could go on but this was the worse massage I have ever had in 30 years. I gave two stars for location and...