lululemon — Attraction in Birmingham

I am extremely disappointed with the treatment I received at the Summit Birmingham Lululemon store. On 1-2-23 at noon, I was subjected to racial slurs and discrimination while attempting to obtain a refund for items purchased within 24 hours, as covered under the store's Quality Promise policy. Despite video and audio recordings that show I was not being hostile or rude, the store refused to honor the Quality Promise and falsely claimed that the items in question were stolen. Other white shoppers were able to obtain refunds and exchanges without any issue, while I was denied the same treatment.

To make matters worse, I was then escorted out of the store by the police, while white customers recorded the incident and posted it on social media. This further humiliated and discriminated against me, and I have experienced significant distress as a result.

This is not the first documented incident of racial discrimination at this store, as I have also experienced discrimination on three separate visits to the Tuscaloosa location. On one of these visits, a store associate used the N-word to describe me, while acting store managers made derogatory and racially insensitive comments on another visit. Despite multiple complaints and a confirmation from the store that these incidents occurred, Lululemon has yet to provide a satisfactory resolution or take action to address the issue.

I am deeply saddened and appalled by the treatment I have received at this store, and I urge Lululemon to take action to create a safe and inclusive environment for...

I hesitated for a very long time to purchase my first Lulu product because it is extremely expensive when compared to competitors like fabletics. I own both fabletics products and Lulu and can confidently say that the Lulu product line is worth investing in. That's exactly what you do when you buy their product. You make an investment purchase. With Lulu you can feel the quality immediately. It shows in how versatile many of their products are. I wear my Lulu pants to a wide range of occasions and always feel comfortable and confident. I practice acrobatics and performing arts which can be done at any location, and often find myself in daily life situations where some fun improv acrobatics comes along. With Lulu pants I can easily go right from being a civilian to acrobat. I've also found their pants to be comfortable to use for aerial silks practice as they are elastic enough to achieve a split and practice drops without worrying about them ripping. On that note, I'm never concerned about them ripping during practice since they are covered for life. If anything did happen to them, I know I can take them back to the store and replace them pain free. I'll continue to buy Lulu products and would recommend them to anyone with an...

Everyone knows that Lulu makes really high end stuff that's pretty pricy and (almost always) amazing fabric and details. I'm not going to address their products, just this location. I haven't been to other stores but yes, I wish the place was a little bigger and had more inventory so you wouldn't have to get so much online (ie, jackets, other things that may not always make sense to sell in Alabama). But it is what it is, the employees don't control that. With a few exceptions, almost everyone that works at the store is enthusiastic, kind, and helpful; but to be honest, I don't know of a business that can boast that 100% of their employees are top notch on every single day. But what really sets this location aside is the manager. He is friendly EVERY single time I go in the store; he will bend over backward to help you, is completely engaged, and you can really tell that he wants every customer to have a great experience. I'd say I want him to get promoted up the ladder, but selfishly I want him to stay at the store. Managers in the service industry could take a lesson from this guy. Job...