RH Birmingham | The Gallery at The Summit — Local services in Birmingham

SAVE YOURSELF THE TIME AND DO NOT GO HERE. See below:

The customer service was absolutely awful. If you are looking for a warm, inviting environment, RH at the Summit isn’t the place whatsoever. You will be completely disappointed if you receive the treatment we did. You will especially be disappointed and appalled if you had just left Bassett Furniture in Hoover where they took the time to do the following: cultivate a relationship, show you around their showroom, listen to what your needs are, and sit down to customize furniture based on your specifications. For lack of words, the feeling that my husband and I received at RH: “We are RH, our products speak for themselves, so we are not going to do our job at all. We are not going to try to educate them on our selections/options. I am not leaving my computer to assess their needs. If they want something, they’ll ask me then buy it.” The ONLY information we were given was about looking online and a RH book when we got ready to leave because I couldn’t take it any longer. Not once did the lady offer to look at fabrics with us, to go over color selections, discuss what their process was, etc. (We were wanting custom furniture for a spec home and this was stated.) When I asked a question, the response was very much short and NON-informative, I was told to look online which defeats the entire purpose of going in store. The lack of willingness to assist us has left a LASTING impression. Because of that, we are HAPPY to spend MORE elsewhere because of superb customer service. There are numerous competitors; a product can easily be mimicked, customer...

Thank God for Rebekah!! I visited RH for the first time on 10/26 during my quick little birthday getaway. This was actually my first time EVER visiting an RH store. Rebekah greeted me enthusiastically. She was so nice and personable as she engaged with me and answered any and all questions that I had. I really enjoyed chatting with her. She was very cheerful, bubbly, and helpful. I really didn't sense the same vibe from the other few associates I saw standing around in the store. The guy who greeted me at the door was also warm ams and inviting. Thank you soooo much Rebekah for being so friendly and kind!!! Little did she know, I had just lost one of my closest friends to Covid-19 who was buried just that Saturday before. So, I was out and about trying to enjoy my birthday in spite of. This was my first visit to the Summit, and Rebekah was one the best experiences I had that day. She really need to spend time over at Saks and Seasons 52 training some of the sales associates and waiters on good customer service and how to demonstrate it. God bless...

If you could assign less than one star I certainly would. I just spent over 20 minutes in Restoration Hardware at the Summit waiting for someone to wait on me (or even speak to me) and obviously they do not need my business because they did not even acknowledge me although they looked over at me several times. There were three sales associates and at the very beginning they were each with someone but then one became available when her customer left and she immediately disappeared to the back of the store. Again keep in mind they all saw me and said nothing and when the sales rep finally came back out from wherever she went, another person walked into the store and she asked if she could help them. Wow! I wanted to purchase a king bedroom suite I saw in their catalog which would have been well over a $10k purchase but I guess they do not need my business. I’m taking it somewhere that someone will actually acknowledge you walked into...