Marcus Chicago Heights Cinema — Attraction in Bloom Township

Unfortunately, we had an incident of vandalism to our vehicle in their parking lot. We brought it to the attention of the manager, who instead of helping us, suggested that they don't have enough security to handle the problems they encounter on $5 Tuesdays. He stated that he would contact me the next day, and suggested we should come another night instead of Tuesdays from now on. I emailed Marcus Corporate customer service and was given an automated response stating that they care about my experience and I would be contacted in a few days by someone from customer service. It has been over a month, and no one from Corporate or Chicago Heights Cinema has ever attempted to reach me. It is disappointing. Their new Dreamlounger seating and online ordering, along with their Marcus Preferred Discount Card seemed to be some great ideas for the theater, but without good customer service, they are losing business like mine.

And yes, their bathrooms and soda fountains are disgusting, and some of their concession employees are slow and rude, just like several others have stated. It all comes back to customer service. I really hope someone from their staff would contact me. I would rather give them 5 stars, if they could resolve my problem, and change how they are doing business.

Update: It has now been 6 weeks since the incident and still no one has contacted me from either Chicago Heights Cinema or Marcus Theaters. I have gotten plenty of automated emails advertising their movies and especially the $5 Tuesdays that the manager suggested we don't go to. But, not a single phone call or email.

Very...

Bravo to Marcus Theater on the recent renovation. I've always preferred to drive to Chicago Heights rather than Orland. However, the one major issue I have with the Chicago Heights Cinema is the management. It doesn't matter how many times this location completes a renovation. What does matter is that they take the time and effort to maintain the improvements!

It wasn't that long ago that Marcus CHC renovated with a large addition to the building. When that was completed they also sectioned off an entire room for Connie's Pizza that was a flop... or at least was closed with little business. The maintenance of this establishment must be a top priority if they hope to keep this new renovation in good condition!

Management needs to take extra time to "teach" their crew to pay attention to cleanliness! The rest rooms are already filthy; pop/beverage counter is so sticky and slippery I got my coat soaked from the wet surface; one little sign on the floor does not mean the patrons won't slip and fall on the sticky wet floor; the pop lids and salt all over the counter is not a pretty sight to see; pop corn trails on the brand new carpeting needs to be cleared on a constant schedule!

Get a renovation on the management and this location could be a nice money maker! I'm ready to step in and assist! I do need a full-time...

Great seating. That's the reason for the 4 stars. Would have been 5 if the security guard wouldn't have been so rude and if it didn't look like a hurricane had been through the lobby. I went the night of the Black Panther opening. I happened to have a bottle of water in my purse, like I always do. You'd have thought I was there to rob the joint the way she looked at me. There are no signs posted on the doors that say "no outside food or drinks", yet the lady guard felt it necessary to give me a mini lecture. "Now you know better.", she says. Uhm, ma'am, apparently no I don't and neither does this establishment. The other star reduction was for cleanliness. I understand it was a big, crowded night but it looked like there was little to no effort to keep the lobby clean that evening. Popcorn was everywhere. I'm willing to give this theater another chance for 2 reasons: every one other than Rambona was nice and professional and it was PACKED with excited moviegoers on one of the largest movie openings ever. I'll go on another day to see how clean it might be... hopefully Rambona won't be there to give me a full cavity search...