Bear with me in this diatribe, it may save you some heartache: In town for an emergency and hustling to help my sis prepare for her last minute, intimate wedding, i booked the hyatt since their presidential suite was available and large enough to accomodate the guests we planned to entertain after the ceremony. I spoke to the sales manager for details on an indoor space in case the outdoor venue for the cermony got rained out. I was assured I did not need to pay for an early check in or book the night prior to secure the room as they would block it and i "could check in as early" as I wanted. I booked other rooms and a smaller suite for family as well. I never received a call back from the sales manager with details and/or confirmation so left a meassage for restaurant manage who also did not return my call. There was no bell service or valet at check in but concierge was very kind and helped with my bags. I requested a luggage rack, towels and glasses through the front desk. Instead of apologizing that my room had not been refreshed or thoroughly cleaned before check in, I was rudely questioned on why i needed a rack and they would check on glasses through bar. The toilet was dirty and there was used floss on the bench but housekeeping was unavailable and it was not cleaned until the am. there were also old, sticky stains which is never reassuring nd even less so during COVID. I went to get the key for presidential suite at 11am as confirmed a week ahead, reconfirmed day prior and at check in. I was told they sold the room the night before and added late check out at 4p with time needed after housekeeping. I was shocked bc they had aready guaranteed me the room. This wrecked our plans as we had expected to host in the room much earlier. The manger comped the suite next door to allow us to prep there. In this suite, there was a musty smell, stains from used glasses and the AC did not work. I booked some other rooms, totalling 6 to accomodate other invitees since the day was going much longer than anticipated since we had to delay as we waited for the presidential suite and to prep it. The AC did not work in the presidential suite during the heatwave in Boston and the engineer had to dismantle and replace the system during the event. One of the toilets did not flush, I waited 4 hours after calling multiple times to have my room cleaned and they had to clean as bride was dressing. There was no room service, no one to deliver hospitality items to room, no housekeeping for intermittent issues, and rooms are incredibly dated from a decor and tech standpoint with no bluetooth, streaming or ancillary connectivity. If it was not for the great location in the heart of downtown, the wonderful service offered by bell and concierge service when they are available and accomodations made by one manager, Tristen, and the World of Hyatt customer service email response team, I would give one star and never consider staying with Hyatt ever again. This was a far cry from the service and cleanliness expected in a budget hotel much less from one of this caliber.