I bought a ticket to see a movie at 10:30 tonight. Green line near me wasnt working so i took the orange line to Chinatown. Got to the door of the AMC Commons a little before 11 pm and security was standing in it. I told him i had a ticket and was trying to get in for a 10:30 pm showing. Informed him how the green line wasnt working. May i mind you, im a frequent flyer at this AMC so I know he knows my face. He said the doors are closed, no one is allowed in. After a bit of back and forth (about three requests in) where he says the manager is "upstairs doing things" along with some other excuses... He goes on his walkie and he calls who I assume is the manager. The employee that shows up says shes "just a messenger" when i tell her everything and that letting someone in after the doors close is a security risk. That doesnt sound like a manager speaking now does it? I say you can check my bag, I do not mind. i already spent money to get here and i already have my ticket. Neither oblige.

I ask her what time the doors close, she says 11 pm. At this point in the conversation it's 11:03 pm And i show her with my phone meaning I obviously got there before 11 pm. She walks away from me without saying anything more. No attempt to acknowledge the fact that my money is gone and no service had been provided. Terrible customer service at the end of a spree of unfortunate events. I'm coming back in the morning to properly report this, but I'm taking the moment to share this location made a bad night much worse thanks to its security working and the employee I spoke to.

UPDATE: I went back the next day and spoke to the same employee that had walked away from me. She informed me then she was a supervisor and had walked away to walkie the manager to obtain permission for me to enter (though I hadn't been informed what she was doing in the moment I had pointed out). I was then given a free ticket to enter as compensation.