This is for the shoe department only:

The mens shoes salesman ignored me for roughly 40mins while I looked at the shoes. I finally took the display shoes down from the shelf and tried them on because they happened to be my size. Meanwhile he is still ignoring me.

What really irritated me though, was when a young man walked up and the salesman looked at him and said he would be right with him after he finished with the couple he was working with.

Now, I completely understand waiting your turn, people being super busy and understaffed. However, to not even say hello, I’ll be right with you or asking if you needed help in between grabbing shoes from the back, is just terrible costumer service.

This was just a mind blowing experience. I had picked 2 pairs of shoes that I was going to buy, but left them on the counter and walked away.

Something that also shocked me, I walked over to the casual shoe area with the sneakers and such to ask for help. I was told the by sales associate that she was contracted just for Finishline shoes and couldn’t help with any other departments.

I will say the manager I spoke to after the fact, was very, very nice and if I have a different experience with shoes next time, I will update the review.

As of now though, I’m so saddened at how far the Downtown Crossing Macy’s has fallen. When I moved here 5 years ago, it almost felt like you were going into the NYC store spirit wise. Everyone said hello, asked you if you needed help and didn’t treat you like a burden because you were in the store.

The other bright side I’ve had in the store, besides the kindness in the management team, was the furniture department. I was able to find a sofa that I’m going to get when I move.

It wasn’t crowded, if this continues we might not have a Macy’s in Downtown if they cut more stores, which to me would be a real shame.