Macy's — Attraction in Boston

I’m back and forth between New York City and Boston so I’ve spent a lot of time and money in both. The Macy’s on Washington Street in Boston is supposed to be the flagship store for Massachusetts. Well apparently Macy's doesn't think much of Massachusetts. Macy's Herald Square has it ALL over this Boston store in almost every way. In NYC the majority of the staff seem to be seasoned veteran sales people who know the products they are selling and are ready to assist in any way they can. In Boston, when and IF you can find sales staff they often have very limited knowledge of the products they are selling. Many times when asked a question they don't have an answer for you that is NOT followed up with "let me get someone who can help", it's "I don't know". Sometimes while waiting to speak to a sales person I’ve waited for them to finish a conversation with a fellow associate regarding what they did last night and where they were “out” partying and how “destroyed” they were. (I don’t use the “N” word and I really shouldn’t have to hear it when shopping). I've also run into situations where the store has a product out of stock in your "size or color". Instead of checking on line or on the register for the other Macy's stores in the area that might have it OR offer to order it on line and have it shipped which is common practice in the NY store they just say "we don't have that here".. Another disappointment is the store is often a mess with clothing and other things on the floor. Now I realize (for whatever reason) people in the Northeast have an issue with picking something up they have dropped on the floor (must say I don't understand) but when sales staff, managers AND security are walk by the items on the floor it's getting pretty sad. The new clothes, the papers, knocked over signage and more. They are being walked on or kicked under the rack. I've seen it many, many times. I recently saw a Bic pen on the floor near one of the Summer Street exits. I watched a manager walk over to a security person, discuss something and walk back to where they came from. She walked OVER then pen. She actually looked down and stepped OVER the pen going in both directions. PENS ROLL. That’s a big fall on a marble tile floor. That’s a total safety hazard seen and ignored. They also don’t appear to anything about kids playing on the escalators. It might sound like I’m being unreasonable but as a paying customer I really don’t feel as though I should be seeing what I see and experiencing the lack of respect the Macy’s company shows thru its employees. I'm not a TJ's or Marshalls kinda guy but now I'm not a Macy's guy because in my mind they are just about the same level of service and professionalism. I guess I'm moving on to L&T or Sacks. It's too bad. There isn’t anywhere to shop in downtown Boston...

Would been a total 5. But a Africa American male cashier in customer service 🙄 directed a customer to stand directly behind me in line. I didn't know until I turned around and I asked her to back up, the customer was rude and said no and I proceeded to tell her that's impolite to stand on top of someone when they conducting their business. I ask for apology and she said no. So I asked how you feel if someone stood next to you while you conduct your business she said it didn't matter and didn't apologize. So I moved slightly over seeing she was next to be next to her. The manager asked me please step aside. For me it's the principle and now we are on alert with new strain of covid and I literally could have reached out to touch customer but with covid they said it is a feet or two each individual should be from another. So I wasn't happy and I suffer immune deficiency so easy for me to catch anything. I wasn't going to explain that out loud to everyone. The person who assisted me was courtesy and helped me., but she should have ask other customer to step to the side. I'm quite sure who reads this will understand if you are giving out information other customers should respect your space. Prime example you go to atm 🏧 machine and a person is 2 feet away practically over your shoulder while doing your financial business it's a form of hovering and no one should be subject to that when folks conducting their business. Not happy because I ordered 3 pairs of boots and 2 was supposed to come to store and I only picked up 1and they neglected to send other pair for my birthday which was the 17th of December and I was not happy. In all honesty Macy's should have given me boots free because negligence on there part and odd thing before I went on holiday order another pair of boots and they came on time. It's sad 😥 I had to reorder the boots. I believe I over paid and had to use Macy's money card and paid additional...

This is for the shoe department only:

The mens shoes salesman ignored me for roughly 40mins while I looked at the shoes. I finally took the display shoes down from the shelf and tried them on because they happened to be my size. Meanwhile he is still ignoring me.

What really irritated me though, was when a young man walked up and the salesman looked at him and said he would be right with him after he finished with the couple he was working with.

Now, I completely understand waiting your turn, people being super busy and understaffed. However, to not even say hello, I’ll be right with you or asking if you needed help in between grabbing shoes from the back, is just terrible costumer service.

This was just a mind blowing experience. I had picked 2 pairs of shoes that I was going to buy, but left them on the counter and walked away.

Something that also shocked me, I walked over to the casual shoe area with the sneakers and such to ask for help. I was told the by sales associate that she was contracted just for Finishline shoes and couldn’t help with any other departments.

I will say the manager I spoke to after the fact, was very, very nice and if I have a different experience with shoes next time, I will update the review.

As of now though, I’m so saddened at how far the Downtown Crossing Macy’s has fallen. When I moved here 5 years ago, it almost felt like you were going into the NYC store spirit wise. Everyone said hello, asked you if you needed help and didn’t treat you like a burden because you were in the store.

The other bright side I’ve had in the store, besides the kindness in the management team, was the furniture department. I was able to find a sofa that I’m going to get when I move.

It wasn’t crowded, if this continues we might not have a Macy’s in Downtown if they cut more stores, which to me would be...