T.J. Maxx — Local services in Boston

Love the store but disgusted by the customer service I witnessed tonight. An older Asian lady was trying to check out and it was evident that she did not speak English, as she was not responsive to the conversation with the cashier (pictured below). As a loyal tjmaxx customer, I’m aware all cashiers ask if you will be using/signing up for their credit card. However, the cashier crossed the boundary when he did not stop repeating the same question and asking for her personal information to sign up for the credit card, even when she eventually said she doesn’t speak English. He then asked if she has an ID, and she was confused and reluctantly gave him her ID. He then scans her ID and proceeds onward with the application. She fills it out until he asks for her SSN, which was when she realized something was wrong. He then made the assumption she spoke Spanish or “espanol” to which she did not reply and attempted to get other cashiers to speak Spanish to her. I understand working hard at your job, but attempting to scam an old Asian lady to open a credit card is beyond me. Also, I luckily had the pleasure to have him as my cashier after and he was not as pushy with having me open a...

I work nearby and shop here a lot. A few weeks ago I bought two cans of dry shampoo. I used one, and when I went to use the second, it would not spray the product. Of course, I didn't have the receipt, but it never occurred to me that I couldn't return the defective product for a store credit (which is what I asked for). The shampoo still has the TJMAXX price tag on it. The return clerk called a supervisor, who said it was a used product without a receipt. For $5.99 I wasn't going to fight with them and asked them to just throw the product away. Which they couldn't do... said they would put it in lost and found. I took it with me and put it in a city trash can. I get that they probably get a lot of abuse of their return policy, and this is ONLY $5.99,...

the store is good but the 2 things i dread are i hate the fact how you have to up like 40 stairs on a escalator ( the elevator isnt any better it is so slow) and it closes at 8:30 why so early? the boyloston st location is open til 9. kinda stinks if you want to get there to do a little late night shopping apart from this it is very good the selection varies as it is a smaller store in the area ( just slightly larger than the Marshalls next door but not by much) but they have some pretty good things you can find if you lookbut that is the key you have to look because there are fewer things here than others i have been. chek it out though its...