Sport Clips Haircuts of Bristol - ShopRite Plaza — Attraction in Bristol

I’ve been coming to Sportsclips for a few years now in Bristol. Since 2016, I believe. I have a pretty straight-forward haircut; there’s nothing particularly special about my demands. However, I have never been overly impressed by the customer service here at this location. There’s always something about each visit that doesn’t sit well with me. Rarely/occasionally do I feel that the hairdresser deserved my tip. After today, I will never be coming back. I understand customers are offered the convenience to place an appointment online, but there needs to be some merit honored for coming as a walk-in. Why, do you ask? Well, if you don’t make an online appointment, their greeting goes a little something like this:

Staff member: “Welcome, did you make an appointment online?” The Sorry Customer: “[frown face] No.” Staff member: “OH! Well, it’s about a 2 hour wait. Feel free to wait or come back.”

There was only 1 other person actually waiting in the store at the time. I decided I would wait, because I asked her If she would take a guest waiting in the store if no reservations showed. As soon as one staff member was finished doing her hair job, an “online appointment” walked in about 10 minutes after they were finished. It’s so CLEAR to me, they had no problems taking their time getting their station ready. Fitting me in before another reservation came was NOT a priority to them WHATsoever!!!!! Not only did it happen once, but it happened twice!!

I find it disappointing and aggravating that the only reason I didn’t get in-after waiting for 30 minutes in the store at this point-boils down to the simple fact that you have unmotivated employees working there. Perhaps, if they worked and cleaned more than 1 mile/ hour, OR-God forbid -thought of getting me in a seat as a priority to them, they could have snuck me in before another “online appointment” walked in. OR AT LEAST TRIED. I live a busy lifestyle, like many of us do, and get haircuts about once every 7-8 months because of that. I’m not complaining about the online part, just the “make a reservation or get F@#$%d” policy doesn’t really sit well with me. And to top it off, I still don't have my hair cut. We are in a recession, I will give my money to...

Worse experience ever! Butchered my son, when I complained-one lady says she will try and fix the original worker argues her and calls me a liar ( how I specified cut which was documented as n prior visits and today) Woman states well my son should of spoke up!! ARE YOU KIDDING ME?? Glasses! And he did she cut him off!!!!! We all know how we can't see without esp a -7!!!!! What ever customer services is teaching these days? This is a prime example of why we don't pay 15$ for min wage workers!!! Mcdnalds is much nicer folks, picture the worse customer service and multiply!!! NEVER HAVE I SEEN SUCH RUDENESS!!! Take a look at the place 2 doors down- long line, and sports clips has none, now I see why. When asked for manger was refused name, email or contact - I called another store to get the owners name!!! Asked refund refused. Was told to leave because I wanted to speak to a manager!! I waited for re fix or refund, was happy for boss# or email which was never provided!!! While being argued with by ghetto fabulous, who provoked and verbally assaulted me in front of my kids!!!!! Kids witnessed this atrocity--- thankfully I recorded my request asking for manger and her snarky comments, as the old blonde laughs on! Absolutely NEVER have I met with such display of RUDE SNIDE DISGUSTING customer service!! Recording was emailed to corporate... NEVER AGAIN published on a few sites w photos of my sons hair!! No towel wrap is worth this!!! Thankfully other chained attempted to fix- while commenting how crappy they did INDEED butchered him, not EVEN!! Where do they find these people??? !! Unbelievable NEVER go to BRISTOL STORE!!!!!!!!! Not even 1 star!!!!! Not even done very upset my son had...

My son was in tears after his haircut with Kerry at Bristol Sport Clips. He said it was the worst haircut he’s ever had and he was embarrassed to go to school. When I spoke to Kerry about what she had done, stating a fade should gradually go from short to long, she said “yeah no $hit!” Right in front of my son. After her vulgar language- she said next time they would do it differently, but I insisted he not leave until it was fixed. She then continued to tell me “she couldn’t glue the hair back on his head”. At this point I had enough. I had called and spoke to the manager, Valerie. She informed me she would speak to Kerry about her language on the floor and was sorry for the experience. I asked for an email where I could send photos of his haircut while in the salon seat, in comparison to the inspo photo she was given along with a photo of what his haircut looked like previously. I wanted the manager to see how she butchered his hair- and I was told she couldn’t give that info, but she’d take mine and someone would contact me. It’s been a full week later and no one has reached out. To have a 9 year old boy in tears, saying it was the worst haircut he’s ever had (and I agree)- I was shocked they had us pay full price. Not only that but the fact no one has contacted me to follow up, is insulting. We will never go back there. And to add to this, my coworkers 13 year old son had a terrible experience with Kerry a few months ago cutting his hair far too short- and they’ve never been back. So this isn’t a...