Dey Distributing — Attraction in Brookfield

Worst costumer service I have ever experienced!

I understand that companies are busy and sometimes short staffed but the woman that I just spoke to on the phone was the rudest, shortest, most condescending person I have ever spoken with. I normally give people the benefit of the doubt but this woman was extremely rude, frustrated for no reason, and our of frustration for some unknown reason randomly switched me on hold with no explanation or warning. I stayed on hold for 10 minutes so that I could tell her that her attitude was unacceptable. I no longer want to purchase my replacement part from this company but am still going into their store JUST so I can speak with the owner or manager about this woman. I’m not saying you shouldn’t shop here, I’m just letting you all know that if this woman was rude to you as well, you are not alone and didn’t do anything to warrant her explainable harshness. I’m speaking of the store in...

I had a hard time finding a light bulb for my fridge. The company didn't even it have it. I'm so mad I forgot the woman's name that helped me but she was awesome. I do remember she was from Chicago because she is a bears fan but it's ok I come in peace. She had the bulb even educated me how my old bulb now has a new part number and held it for me until I was able to pick it up. I know this may seem small to some but her customer service was so perfect I had to leave a review because my entire interaction with her was pleasant in a time where customer service doesn't even exist no more and you become use to it. I definitely will be back when ever I need anything else and recommend this hidden gem to everyone. Great place, Great service! Thank you...

Excellent place for appliance repairs, they have anything you need. I had to fix up my dryer and they got me the exact parts needed and best part was I could just walk right in and ask for what I needed and they found and picked the parts right away and I was on my way in a few mins. Costs a few bucks more than trying to find the right cheap parts off amazon hoping you get it right but the customer service at Dey and getting exactly what I needed for the job was more than worth it. Will use them for any future appliance...