Menards

United States Ohio BrooklynMenards

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The Hit List

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Best 10 Attractions to Visit in Brooklyn

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Address

7700 Brookpark Rd, Cleveland, OH 44129

Map

Phone

(216) 351-2043

Call

Website

menards.com

Visit

Overview

The Hit List

Restaurants

Best 10 Restaurants to Visit in Brooklyn

February 21·5 min read

Attractions

Best 10 Attractions to Visit in Brooklyn

February 21·5 min read

Great place to get scammed. Bought a couple hundred dollars worth of tile. Paid the "convenience fee" for online ordering. Picked it up, dropped it off at the house -- which meant hauling it up flights of stairs for the project. Tile guys called about an hour into the project, 3/5ths of the tile boxes are complete trash. Two boxes are cut and cracked specials, one box is actually mortared together inside the box. Store tells me, that's your problem to sort. Return the tile on my time and dime, no offer to make the situation right, no offer to refund the "convenience fee" that was charged. Tell me, what is convenient about buying the same product twice because of your deceptive sales practices? To be clear, it is deceptive to sell USED TILE as new tile. Great way to stick it to the customers ordering online and paying extra for the "convenience" of being sold absolute trash. If I had a way to source something comparable quickly I would have started over with a different company altogether. During my project I have bought from Lowe's, Home Depot, Menard's, and Floor and Decor --- Menard's is the only store where this has happened not once but twice. Both times it was "my problem" to solve. Never again. I'd rather pay more from a reputable vendor. I easily had 20+ online orders from Home Depot in (2) months -- no convenience fee, no mistakes, no returned products, no damaged products, no scammy customer service personnel who hang up on you when you call. 100% prefer other stores to Menard's --- Maybe it's a Brookpark Rd probelm, but I think I'll just stay away from them altogether at this point. Really unfortunate and a total failure in my book.

Teo Marzano

00

I'll never do a project again using Menard's. It was a first and last time in this regard. Online order was painless, returns were painless. But delivery of the product was a disaster, their delivery contractor cracked my driveway, they stacked two skids of pavers six foot high (not safe by OSHA I'm sure). One skid had a bunch of hidden damage buried inside of it. They also blocked up the driveway because their site states how they will call you after delivery to further move delivered goods. I never heard from them. I contacted their "Customer Service Dept (corportate)" and complained about this, their response was basically like "Thanks for the business, sorry to hear about your experience". I contacted the delivery manager at the store via email. Never heard from him after I sent him my complaints. I even went as far as to send my complaints to the State AG in which the remediation process is voluntary. Menard's did not care to participate. Buyer beware when it comes to large scale projects/delivery and make sure you verify your delivery of goods.

Gary Popella

00