Value City Furniture

United States Ohio BrooklynValue City Furniture

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The Hit List

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Best 10 Restaurants to Visit in Brooklyn

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Best 10 Attractions to Visit in Brooklyn

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Address

7500 Brookpark Rd, Cleveland, OH 44129

Map

Phone

(216) 749-2711

Call

Website

valuecityfurniture.com

Visit

Overview

The Hit List

Restaurants

Best 10 Restaurants to Visit in Brooklyn

February 21·5 min read

Attractions

Best 10 Attractions to Visit in Brooklyn

February 21·5 min read

This has been of the most frustrating purchasing experiences I've ever had. I bought a dining set and the customer assistant was very helpful initially. But after buying the set, it's like they don't care. I picked up my set to find out that I'm missing a chair and that the table is broken. I called several times and had to send emails to the customer service, but surprisingly everytime I called I had to start from the beginning with no one knowing what's going on. I realized I wasted hours on the phone and a full week with no table. I actually had to drive to the store to speak to them in person. I went in expecting an apology at least for the broken item, missing chair, and this horrible delay, but boy was I wrong. The assistant was clearly unhappy and wanted to skip on delivery and have me come pick it up again. After insisting on having it delivered, I had to wait for 10 more days. With the limited dates availability, I had to take a day off from work to be home for the delivery. Now on the day of delivery, they call me saying the new set is also broken and can't be delivered today. I have to wait for one more week. This also means one additional day off work.... Now I must mention that I paid $200 for a store guaranteed 5-year insurance plan, thinking they'll do their best to keep a customer happy. This is probably going to be my first and last purchase from VCF. There is a huge contrast in the treatment you'll receive when looking for an item and after you actually purchase it. I understand that it's okay to get a faulty product from time to time, but this kind of treatment is never ok. Extremely disappointing.

Anas Alameh

00

I would give this company a Big Fat Negative Zero if I could. I purchased a complete bedroom set from this company on 2/5/2022, excepted delivery date 3/19/2022. What a nightmare!! My footboard was damaged, the top left dresser drawer has some sort of stain in it. The night stand might have been hit on something and paint peeling off of them. Scratches on the headboard and the mirror. The only item that was fine was the chest. I thought I did a good job by checking reviews. This company does not value customer service, so I requested a refund and decided to take my money and business to someone who does appreciate good customers. I just expected my items to arrive dent and scratch free (these were not clearance or discounted items). Was that too much to ask for? Yes, I did contact the store 3 times (drove there and called 2 times) requesting to speak with the manager and called the 888... customer service number twice. Customer service was more helpful than the store. I never received a call back from the store manager. Maybe this review will be used to educate VCF on customer service skills and help someone with the furniture journey.

Itzme Nicka

00

Put in my order for a recliner in late March, 2020. Chris was friendly and super helpful in assisting me with choosing a model and color. He showed me around, let me sit on all the recliners they had to test, and explained thoroughtly about different features of each recliner. After we decided on the one we liked, during checkout, Chris explained that there was a shortage of materials due to Covid so we should expect delay. Couple days before the delivery day in late May, I got a call from the staff saying that our order will be delayed until mid July due to materials shortage. I started to get nervous a bit because I heard from friends having their furniture delay up to 8 months. However, a week later I got another call saying that the manufactor somehow was able to deliver our recliner earlier than plan. So finally today on June 1st the recliner has arrived, the delivery staff was super efficient, the whole process was less than 10min. My husband is one happy man now.

Tiffany Nguyen

00

On May 3,2021.I Want To Value City Furniture, Looking For A Nice Living Room Furniture To Layway. So I Meet A Sales Person Name “ Sandy Dorrance” She Sweet And Friendly. I Pick Out Nice Recliner Sofa And Chair. So I Made My Layway Payment’s From May 2021- October 2021. It Was Supposed Get Delivered At The End Of The Month. It Got Push Back Until January 2022. And Back To December 15, 2021. I Got A Phone Call Form Them On December 6, 2021 . And My Delivered Date Is The 8Th. I Got So Happy. That Morning Of The 8Th. They Called Me On 7: 15am At Saying The Delivery Will Be At My Apartment In 30 Minutes. So I Move My Old Sofa From The 6Th Floor At My Apartment To The Damper. The Delivery Guys Got Here 7:40am The Guys Name Duran & Lilo Did A Great Job For Bringing The Furniture Up And Set It Up. I Want To Say Thank You To The Duran & Lilo From Value City Furniture For That You With Your Hard Work. Thank You Value City Furniture I Love To Come Back Again.❤️❤️🙏🏿👍😊

rodney porter

00

I just purchased 2 couches and 3 chairs last Sunday 9/4/21. A very nice woman helped me. Patty was her name. I picked up said furniture on 9/8/21 and found a completely destroyed couch, and legs that do not fit one of the chairs. I waited on hold for 20 min just for them to tell me to bring it back. Now the issue is I live 40 plus miles away and had to borrow a truck and trailer to pick this stuff up. I tried for the last two days to get in touch with someone and have failed miserably. I have never been treated so poorly in my life. The customer service is so poor I would never recommend someone shop there. They begged for a good review. Which my wife did so, but that’s before we even got the furniture. Some one needs to make this right. And quick.

Adam Grossmyer

00

Good selection, nice clean store , delivered for pickup at the store when promised . I had ordered 6 dining room chairs and when I picked them up Mike Gilbert who is in sales loaded the boxes and said if I have any problems to contact him directly. Although he was not even my salesman for the purchase he went way above and beyond when I discovered one of the chairs was incorrect after unpacking them at my home . I contacted him and the following day he personally brought the chair to my home and they had also assembled the chair . That right there is very good customer service, my salesman should be sharing some of his commission for this purchase with Mike. Thanks again Mike for doing what you said you would do .

Todd Muller

00