SmokeZone LLC — Attraction in Brooksville

Although most of these customers gave good reviews im wondering how did this happen to 3 older women who were so enthusiastic about visiting this place? During our visit to this Smoke Shop, we were met with an unwelcoming and rude attitude from the staff. He has a beard, piercings and tatoos for the record. Despite our polite inquiries, the staff member refused to provide any explanations or assistance, insisting that customers should already know what they want. This was particularly disappointing as we were there with my 90-year-old mother and my sister and myself, all of us over 60 years old. Keep in mind this was our first experience entering a smoke shop. Additionally, the staff member refused to share his name, which added to the negative experience. He literally kicked us out of the shop. Worst experience ever encountered. Fortunately across the street was another smoke shop and the gentleman there was polite, helpful with good manners. A customer that happened to be there overheard our conversation about this other place and said yes shes heard a lot of negative things about this guy. For the record we bought lots of good things from this other store.

We hope that (Smoke Zone LLC) will take this feedback into consideration to improve customer service...

I went in a few days ago to get info on vape mods to make the jump from cigarettes smoothly within the week. The salesman was fantastic, he was super knowledgeable, seemed genuinely excited about the products and patiently explained everything to me (after browsing the net had left me very confused). I returned today (at his recommendation for 'Wednesdays ladies day' - 15% off) and purchased a Nord X and juice at a great deal. He again went through juice options with me and set up the Nord to try out before I left. The factory included coil was burnt from the first hit and he grabbed a new one from the shelf, set it up again and it was good to go. Great experience and will continue to do all our smoke/vape related...

On 11/20/20 my wife and I came in as first time customers. We we're met immediately with rude unprofessional attitude. The gentleman with the long beard and tats. When my wife tried to inquire about the different products, he wellll here they are. No answered questions, but we said if he needed to help someone else that's ok. He commented ya plenty you see. Continued to complain about no break ect. My wife said sorry we work 12 hours in our field as well. However his attitude persisted. From that point other customers followed rite behind us as we left too. No sale and will not return or reccomend until that is...