Kohl's — Attraction in Brownsville

Normally I have a great shopping experience at kohls, but this past weekend I was at the register paying with an obviously new cashier. I specifically asked her to make sure she took off all the security devices that were attached to the clothing. Needless to say I get home and 2 items still had the alarms attached. I called the store and spoke to someone that was more concerned that I come up with a receipt before they would take off the alarms! Seriously! I had just made a $200 purchase and it was the cashiers mistake not having taken off the alarms off the garments. I had to drive back to the store where they still asked to see my receipt before they took off the devices....and no apology for my...

Kohl's is just great. The employees are nice. The customer service is fast. The Sephora team is always nice and ready to help. The restrooms are always basically clean. It is one of the best ones I have seen when it comes to stores. It feels great to shop and know you can go to the restroom comfortably. Honestly, I think other stores should adopt a clean restroom act. It keeps customers in store and happy. Countlessly, I have left a store in the middle of shopping because they abandoned cleaning duties. I'm not sure if it's a management thing, but if it is.. Kohl's manager, thank you, and please continue to...

Given wrong information about coupon for 30 percent off, the information was given to me by a manager which was hand written. Went back to speak with another manager, which basically said it was my fault and her fellow managers fault. This other manager double charged me.not sure how I could be at fault since her coworker gave me a list of what the 30 percent qualifies for. I was polite at the store, but I think they took that as a weakness and treated my situation poorly.

Update: spoke with store manager, Jason olivo, fixed my issue. Will be coming back to this store if its...