Cunningham Jewelers Inc — Attraction in Brunswick

My boyfriend purchased my engagement ring from this jewelry store. After receiving the ring which was ordered in the wrong size by the employee of Cunningham’s, we attempted to have them resize it. When we received it back it was not round and did not fit my finger. Again we left it with them to be sized. This time when we received it it was disfigured, the gold was dented and the bands were completely misaligned. Again we left it for repair. Upon receipt the fourth time, the ring is missing 3 diamonds, is covered in scratches and is still irregularly shaped. We have requested a full refund in which the manager has refused. She stated they do not look over items they give back to the customer. She is insistent upon giving us a store credit. We do not trust this jewelry store. Their priority is not customer satisfaction. In fact, their lack of professionalism and ability to size a ring is concerning. I do not recommend them. They have taken what was supposed to be a very special gift and...

Dropped my rings off, and I had a great experience; however, they said that they would try to have the rings ready by Tuesday and would give me a call. I didn't hear anything from them on Tuesday, and they if they weren't ready on Tuesday, they'd be ready by Friday. I hadn't heard anything by noon on Friday, so I finally called them. They were ready, and I'm not sure how long they'd been sitting there. I had assumed that they would call the customer to let me know that my jewelry was ready. I'm disappointed that I had to call them...

My fiancé purchased my engagement ring from here. The design was really unique and beautiful. However, it kept getting caught on things, which would cause it to bend and lose diamonds. We eventually decided the ring wouldn’t work and I was able to get a different one. Cunningham continuously went above and beyond to ensure that the original ring was fixed correctly, helped me pick out the new one, and made sure that I was happy with the final product. They’ll always have us as their customers and are a part...