Carolina Mountain Vacations — Attraction in Bryson City

My family has used Carolina Mountain Vacations for years and never had an issue. We stay at a cabin 1-2 times a year. We even recently stayed at a cabin during Thanksgiving. Unfortunately, we will never stay with them again, nor will we recommend them to numerous friends and family who have used them in the past with our recommendation. ||||On 12/30/2020, we reserved a cabin over the phone like I always do. The cabin was for Afternoon Delight. The quote was for 4 nights. Checking in May 1, 2021 and checking out May 5, 2021. The total price I was given was $923.20. With that same phone call I paid a reservation fee of $252.50. I received my reservation confirmation along with payment receipt. All was correct and set. Myself and family members had taken off work as necessary and planned accordingly for the dates and trip as scheduled.||||On 1/12/2021, 2 weeks later, I had discussed with my family possibly adding an additional day to the trip. I called and spoke with Patricia. When she was looking into the additional day, she stated the price was being raised more than $1,000 for the additional day. She kept running the numbers and stated she didn't know why. She said she would have someone else look at it the next day. Later that night, I received a new quote for 5 days for $2,006.77. Literally a difference of more than $1,000. I called her the next day on 1/13/2021 and she said that apparently the quote I had been given was incorrect and when someone else took a look at the numbers, they were off. I explained to her that I would needed the price to be honored and she stated I would have to speak to someone else that had more experience the next morning. ||||On 1/14/2021, I called and spoke with Jackie. She stated that the quote I was apparently given was for only 2 days. I'm not sure how this occurred since the dates I had given on the phone and confirmed with their employee, as well as the dates on my official quote and receipt showed for the correct dates and a total of 4 nights. ||||I explained to Jackie in the beginning of our conversation, that if they would not be honoring our initial quote and price, that I would have no choice but to cancel our reservation and that we would no longer be using Carolina Mountain Vacations in the future and could no longer recommend them. Her response to this was that she wasn't going to be threatened.||||I asked Jackie numerous times if she would be honoring the price that was given to me verbally, written, and that I had already agreed to with a payment made. After a few minutes of her stating she would do the original price for only 2 nights, she finally stated "No". She would not be honoring the price agreed upon initially and that I was provided. ||||I'm not really sure how a company can legally do this since a verbal contract is binding in the state of NC. Not only that, but my paperwork clearly states the correct dates. Even a step further than that, I already made a payment to the agreed price and contract. In the receipt I received from them, they even have a disclaimer that states as followed: "Please note: By making a payment and taking receipt of the documents attached; you are stating your agreement to the terms and conditions contained within."||||I suppose that disclaimer means nothing to them though.||||That was the end of our conversation after that. Needless to say, after speaking with my other family members who were supposed to join us on this vacation, I ended up calling back and cancelling my reservation. I would think that with us spending thousands of dollars to stay with Carolina Mountain Vacations for the last 8 years and recommending them to everyone we know, that they would do the "right" thing and stick to their original quote and word. If they were willing to lose us as customers forever, I'm not sure how whoever is reading this thinks that they will be treated. ||||Also just so it's out there, this is the only review that I have ever written before about a company. But bad business is bad business and apparently customer retention/relations is not a...

Carolina Mountain Vacations - While receiving a response to our less than pleasant stay at one of your cabins is nice, please don't simply brush off the fact that your company blatantly misrepresented, at the very least, the Majestic Pines property.

I understand that the properties may be owned and furnished by private owners, you are solely responsible for the content of your website, social media and other forms of advertising. The photos alone of this property are not an accurate representation of what your customers can expect upon arrival. It's very obvious that the photos haven't been updated in quite some time.

The actual description is also is less than accurate. While the neighborhood and some of the cabins may be considered to be "secluded", including Majestic Pines in that category is simply a lie. The cabin is close enough to the neighboring cabin, I could see into their cabin and read the writing on the guests' shirt through the kitchen window. I could also hear their entire conversations while they were on their back porch. Let's not forget to mention the neighbors night vision security camera(s) pointing towards the back porch and hot tub area of Majestic Pines. That's very creepy, and couldn't be further from being secluded.

Like most of the furnishings at Majestic Pines, the broken hot tub is clearly old and hassle seen its better days. I'm very confident that Carolina Mountain Vacations has known about the issues with the hot tub, yet still chooses to mention it in advertisement, as if it's a functioning feature, as guests would expect. When my wife called and mentioned the non-working hot tub wasn't an issue, it's because the time we had to use it had come and gone, and we didn't want our precious vacation time to be interrupted by strange maintenance people. Also, the issue wasn't that the jets were merely "not streaming correctly". More than half of the jets and other features weren't working at all.

The little notes left all over the house regarding the water situation is a clear indication that Carolina Mountain Vacations is well aware of the grossly inadequate water pressure. Yet, conveniently, there's not a single mention/warning to potential customers before taking their money. The ability to take something resembling a decent shower is something that's kind of expected when paying over $200 a night.

Another thing that's kind of expected when paying over $200, is a decent bed to sleep on. This isn't a matter of firmness preferences, either. Again, like many other furnishings at Majestic Pines, the mattress is quite old and worn. It's long past time for a replacement.

I know you're renting "cabins", but I suspect most of your customers who are looking for something in the price range of Majestic Pines are looking for something with a certain level of quality. If we were looking for something tattered and broken, we would have saved a lot of money and rented one of those old, rustic cabins that are lit by candlelight and have no running water.

If you have any desire to be honest about what Majestic Pines has to offer, you may want to convince the owners to make a few improvements around the place. The horrible Wi-Fi and old-school tube style TV would be a good start.

In the end, even though we enjoyed the fire pit and air conditioning, we paid for so much more. We did not get what we paid for, and a refund of at least 50% isn't too much to ask for, in my humble opinion.

After Carolina Mountain Vacations received our review, rather than reaching out to us for any sort of resolution, they instead chose to retaliate by leaving a negative review of us on Airbnb.

"We regretfully had issues with Julie's reservation and had to upgrade her to a different cabin for her visit. Julie and her husband were not happy with the cabin upgrade and rather than speaking with us directly for a resolution, they both began posting multiple low rating reviews across various different review sites. We would not rent to Julie again."

They can't say anything negative, other than we shared an...

My family has used Carolina Mountain Vacations for years and never had an issue. We stay at a cabin 1-2 times a year. We even recently stayed at a cabin during Thanksgiving. Unfortunately, we will never stay with them again, nor will we recommend them to numerous friends and family who have used them in the past with our recommendation.

On 12/30/2020, we reserved a cabin over the phone like I always do. The cabin was for Afternoon Delight. The quote was for 4 nights. Checking in May 1, 2021 and checking out May 5, 2021. The total price I was given was $923.20. With that same phone call I paid a reservation fee of $252.50. I received my reservation confirmation along with payment receipt. All was correct and set. Myself and family members had taken off work as necessary and planned accordingly for the dates and trip as scheduled.

On 1/12/2021, 2 weeks later, I had discussed with my family possibly adding an additional day to the trip. I called and spoke with Patricia. When she was looking into the additional day, she stated the price was being raised more than $1,000 for the additional day. She kept running the numbers and stated she didn't know why. She said she would have someone else look at it the next day. Later that night, I received a new quote for 5 days for $2,006.77. Literally a difference of more than $1,000. I called her the next day on 1/13/2021 and she said that apparently the quote I had been given was incorrect and when someone else took a look at the numbers, they were off. I explained to her that I would needed the price to be honored and she stated I would have to speak to someone else that had more experience the next morning.

On 1/14/2021, I called and spoke with Jackie. She stated that the quote I was apparently given was for only 2 days. I'm not sure how this occurred since the dates I had given on the phone and confirmed with their employee, as well as the dates on my official quote and receipt showed for the correct dates and a total of 4 nights.

I explained to Jackie in the beginning of our conversation, that if they would not be honoring our initial quote and price, that I would have no choice but to cancel our reservation and that we would no longer be using Carolina Mountain Vacations in the future and could no longer recommend them. Her response to this was that she wasn't going to be threatened.

I asked Jackie numerous times if she would be honoring the price that was given to me verbally, written, and that I had already agreed to with a payment made. After a few minutes of her stating she would do the original price for only 2 nights, she finally stated "No". She would not be honoring the price agreed upon initially and that I was provided.

I'm not really sure how a company can legally do this since a verbal contract is binding in the state of NC. Not only that, but my paperwork clearly states the correct dates. Even a step further than that, I already made a payment to the agreed price and contract. In the receipt I received from them, they even have a disclaimer that states as followed: "Please note: By making a payment and taking receipt of the documents attached; you are stating your agreement to the terms and conditions contained within."

I suppose that disclaimer means nothing to them though.

That was the end of our conversation after that. Needless to say, after speaking with my other family members who were supposed to join us on this vacation, I ended up calling back and cancelling my reservation. I would think that with us spending thousands of dollars to stay with Carolina Mountain Vacations for the last 8 years and recommending them to everyone we know, that they would do the "right" thing and stick to their original quote and word. If they were willing to lose us as customers forever, I'm not sure how whoever is reading this thinks that they will be treated.

Also just so it's out there, this is the only review that I have ever written before about a company. But bad business is bad business and apparently customer retention/relations is not a...