Stainback Florist & Gifts LLC — Attraction in Burlington

I have used Stainback in the past and was very satisfied. This was a arrangement for my Fathers passing and to say I was VERY VERY disappointed is a understatement! We went in the shop and picked the flowers out in person! One, I paid $485 for this ( was told it had the same amount of flowers as a spray, I don’t see it)! Two, I specifically said NO Daisies, the main flower was to be these beautiful Blue Hydrangeas they had! (As you can see not a one in it but you see Daisies)! Three, the back is very bare! Four, was not delivered when told! I waited 2 hours at the Funeral Home, made 2 phone calls to them, only for them to deliver them to the Church, thirty minutes before the service! At that point nothing could be done! I have debated whether or not to write this review but it has just kept weighing on me. The people there are very nice but at the end of the day this was our final farewell to my Father, my children’s Grandpa. I could care less about the money but it should have been near perfect,...

My husband went in on Tuesday, 4/9/2013 to pick up a small arrangement for me, something pretty to say he was thinking about me. He told the girl kinda what he wanted (mostly purple) and explained that I had worked as a florist for years during college. So why she chose to give me such mature flowers is a mystery. My husband paid (too much) for 8 stems, plus filler: 2 roses, 2 delphinium, 3 iris, 1 Fuji mum, wax flowers and greenery. By Thursday, 4/11/2013, all iris and one delphinium were DEAD. And yes, I know how to care for cut flowers. So half of the arrangement was completely dead within 48 hours. Today, 4/15/2013, the Fuji is still hanging in there, but that's it. The florist I worked at would guarantee fresh cut flowers lasting a week. I don't expect miracles, but I do expect more than two days. Especially when you know your customer knows a thing or two about cut flowers and the floral industry. We will not use this...

When ordering flowers for a deceased relative can be increasingly hard especially when you can’t “physically” be there. I contacted this florist as it was within the radius of the funeral home, in which I wanted a casket spread floral arrangement delivered. The assistant of this establishment was a pleasure to talk to; however she referred my call to, whom I believe was the owner. While speaking with the owner after my total came to $175.00 I asked her to photo the picture and send it to me. She refused stating her business did not have that capability and her “name” spoke for itself. Needless to say, I stopped the transaction and called another local florist and they were more then able and happy to complete my order with a picture! #customer service was awful #would not recommend this florist if you can NOT physically be there #I was ordering from out of...