Big Frog Custom T-Shirts & More — Attraction in Canton Township

Where do I start? As the owner of a new brand, I have been planning a launch for over 6 months, so to say that I have been on edge was an understatement. I have a print company and designer that I work with and they've provided about 90% of my merch, but they aren't local. Since they aren't local, I was looking for a good option here when I'm in a pinch and also to do a few more items for my spring pop-up event. After doing some research, I decided on Big Frog, Canton. Everything went well with the initial conversation with the store rep. I advised her what I was looking for and confirmed that I could bring my own shirts. She advised that I could email the designs and that we could go from there. As instructed, I forwarded my files and spoke with the designer about what I was looking to do and my timeline. I had about three weeks before the launch. We communicated in person to discuss the files and again after I approved the mockups. The day before pickup, I received a call from the printer, who I later learned was the co-owner and he wanted to advise that they'd made an error with printing one of my slogans on the incorrect color shirts. Although, it was an issue, it wasn't the end of the world; I could live with it. I received a call that the shirts were ready and went in to pick them up the Friday before my event. I did a quick skim of the shirts in the store to make sure the slogans were there and I paid the remaining balance. It was only when I got home that I realized the shirts were extremely flawed. This wasn't due to their print job, but due to the file that was created. Yes, I was aware that there may be some slight changes when it went to print, the mockups that I viewed on my phone and later on my laptop would've needed to be magnified over 200% to even see the issues. Also, the issues with the file were so obvious that other staff questioned it. These obvious discrepancies were never pointed out specifically to me, nor are any of the other items that I have using this same file have this issue. Now, I'm literally 48 hours from my event and I'm livid. I contacted them immediately and went into the store to show them the issues. Everything that transpired thereafter is why I am giving them 4 stars.

The co-owner who I believe is a fair and honest guy wanted nothing more than to make things right, as did I. We discussed, along with the designer the issues and we agreed all parties would take some ownership in the error. Although I elected to sever that business transaction, I would absolutely give them more business in the future.

Here is what I would suggest in the future to make sure everyone is clear on any deviations from a provided file. I would suggest. they contact the customer 1st if a file is not usable and request another version. If they must recreate a file and the final product alters the integrity of the design, then they should point those out clearly and concisely to their customers. Lastly, if there is ever something questioned more than once internally, best to confirm with your...

Referred by OUT, but my order was mishandled from the start: wrong quotes, unanswered turnaround times, back logo ignored, and conflicting info on mesh embroidery. I wrote an email to the store because I did not want to do this. I know that at least two of the owners are of the LGBTQ community and I wanted to support and not write anything bad publicly. But with no accountability and customers trying to give the benefit of the doubt nothing will change. I never asked for anything other than better customer service and communication. The manager (Huzefa) called me once he saw the email and was very apologetic and acknowledged the mistakes that were made and offered 25% off, which I declined because I’d already ordered elsewhere. He insisted on giving me something to “make it right,” so I agreed to a shirt and asked if he could include a hat. He agreed to ship it, but a week later since I hadn’t heard from anyone to say the order was ready, I emailed Huzefa and his response was your order is ready for pickup. And later said that if they shipped it could I pay for shipping which was $15. First of all I said I didn’t need anything then he said it was ok and would ship it. Why would I pay for anything that I didn’t even ask for? Then he straight up lied and said my order was confusing when before he said he understood and my concerns would be addressed. It has nothing to do with 15$. It’s the principle of the whole thing. You don’t “make it right” offer to ship something because your companys communication was bad and then not even email me after you “change your mind” to let me know it’s ready and then make me pick it up or pay for it. Honor what you said you were going to do. Not how you do business. I wasn’t going to post this, but after seeing nothing had improved even after speaking with management, I felt it was important to share my honest experience. I would not recommend...

What an absolutely horrible business. I reached out asking if they could meet specific requests: shirt type, color, screen printing, etc. The initial response was quick and filled with “Yes!” Only to find out none of what I wanted could actually be fulfilled. Rather than an honest and honorable business, I felt like I was always having someone try to sway me or lie to me in order to keep my money. Ultimately, when I went to pick up my order it was incorrect. Poor print quality, wrong color, wrong type of fabric, not screen printed. One of the designers recognized the mistakes instantly, while the store manager denied everything. Trying to convince me I was wrong rather than the order. I appreciate that someone identifying as the owner reached out, but they did not provide a solution and did not respond after my last message. While I was at the store, two other customers came in to pick-up, neither of their orders was correct nor fully complete. Don’t...