Sleep Number — Hotel in Canton Township

When I went to the sleep number store located in Canton, MI, I already knew exactly what size and model bed I was going to buy.. I was also adding a couple pillows to my purchase. I was nicely greeted by Marty who promptly took me to where the P6 360 Smart Bed was. He had me test the bed in various positions, along with the 2 pillows I was interested in. Marty was knowledgable and helpful in answering my questions. He showed me the benefits of the adjustable base and when I told him no thank you I was only interested in the integrated base/frame, he didn't try to push it or try to up up sell me. (Nice!) Marty was very helpful in trying to get the issuing bank to increase my credit limit so I didn't have to split the purchase between 2 credit cards. Thank you Marty for all your help, being a great salesperson, and for the bottle...

Edited from 1 star to 3 stars - I recognize its on us to understand the documents we sign.

The staff were great, we came out of this having not understood the return policy. We bought over the phone and when we asked about a return cost, they said we would only be paying the initial delivery fee and nothing else. Came to find out there is an additional $250 charge for picking up the mattress if you return it.

We brought this to their attention when we received less in a refund than we were anticipating and they indicated the policy is in the documentation we signed. We just missed it when we signed for the purchase.

I understand that it is on us to read and understand what we're signing. No arguments there. We definitely took the salesman's words at face value and trusted a...

Mark the store manager was absolutely amazing! My wife and I came in with several questions and on the fence about this purchase. He greeted us and was very welcoming the store was clean he showed us the models I had interest in and made sure we experienced each model with our correct setting. Every question was answered and the demonstration for the pressure relief was definitely a eye opener and basically sold us! I was impressed as well as my wife we both have some health conditions and injuries that have caused us major discomfort when it comes to beds his knowledge and compassion was great! We cannot wait for our bed to arrive!...