Locks Salon on Public Square — Attraction in Cartersville

Completely unprofessional owner. Made excuses for stylist who buchered my hair by saying she was young and knew and it was a difficult cut. She also said her cuts we're cheaper than other stylist there. When I asked why I wasn't given this information up front her excuse was she was not there for the consult. As the owner if she knew this, why wasn't I given this information as a new customer, and WHY did she set there gossiping with her personal friend/client about someone they knew getting caught lying about something? (Had I have realized then that she was the owner I would not have came back). I went from a 22" Vcut to hair up to my chin when curly and banges that I have to pin up ruining 7 years of growth and my hair was still uneven. The only thing done to compensate was 3 trial size bottles of shampoo with ac20$ gift certificate....and of course I Did not pay for my haircut. ( Though I did tip the lady who had to come even my hair out and fix it 35$ and was told one of the payments for the kids hair was transferred to her). After getting home and looking closer at the cuts she did to my kids the day before she had styled their hair to hide the fact she had messed up my sons parts and cut way to far into the crown of his head. My two daughters hair is also uneven after being washed and All cuts require more maintenance and product. I waited until I was calmer today 5 days later to call back and discuss this with her and ask to look at my kids cuts again also. She was very rude AGAIN and told me to get a lawyer, refusing to even look at their hair or do anything else to correct the situation. She didn't even offer the rest of my money back so that I could at the very least take them somewhere else to get it fixed. So after 45$, a 25$ tip, and a 35$ tip, my son and myself can't even wear our hair down and ALL of our hair requires more products and time. My hair is shorter now than it was 7 years ago when I started growing it (when my first daughter was born) and will take over 10 years to grow back. My Son has been growing his hair also for a certain style for over 2 years and because of the cut into the crown will have to start over as well. There is so much more I could say or add to this but I can not stress enough not to trust this business! Absolutely unprofessional all the way around. I posted the pictures on here......the ones of me were before the lady fixed it so it's even shorter now but I'm too embarrassed to post. I did put a few of my hair...

At this point I don't recommend anything.

They need to actually listen to their clients, especially the owner (Tina) and when someone is being very reasonable and respectful about an issue, that they respond the same. One stylist working on one client would be nice. I was passed around like a turkey at Thanksgiving. Asked for blonde and walked out like a brass trumpet. Very inconsistent! Don't understand why the owner told me "You still have to pay for the service " All I wanted was for her to be understanding about my complaint and all she did was play the blame game. said she could fix my screwed up hair but that it would take another 2 hrs ( I had already been there for 4!). I did decline the fix because she also did not cut my hair like I had requested. It is the holiday season and a little kindness goes a long way. I was as respectful as I could possibly be while explaining that I wasn't happy with the service.  Make sure you ask for an "Experienced" Stylist because apparently not everyone in there is and you "Get what you pay for" per the owner...

Not once did they say they were booked out nor did they say that there was limited availability when I called previous to coming. The owner acted as If she fit me in. A total joke if you ask me! She said "If you try to come back or call in 2 weeks I won't fix this" Why on earth at this point would I want her to?!

$130 to walk out having to pull up my spotted & striped hair that is orange. Lastly, she said "My cuts are normally $40 but I didn't charge you for that" So again $130 for an AWFUL color alone. I did NOT ask to leave with spotty, striped orange hair. I asked for a caramel/blonde Balayage with some layers.

Updated: Disputed with CC company and like the childish irresponsible salon owner she is, fought it and wrote smiley faces on the disputed paper along with things I did not write on the receipt. She 100% lied on the information that she provided stating that she advised me it would cost more when in fact she said it would take another 2 hours to fix the issues (free of charge) that could have been prevented by not mindlessly placing me in the hands of a completely clueless and uneducated "stylist". Please find a more trustworthy place to take care of your hair! This THE worst experience I've ever had in my entire life. Needless to say hard lesson learned. I will continue to fight this. No one deserves to be...

My boyfriend and I both made appointments for our first visit and both of the stylists were 30 min late. After 30 minutes, someone who was not the stylist washed my hair and after, I waited another 10-15 minutes for Tina. I showed her multiple pictures of the a-line I wanted and thoroughly explained that I wanted it very long in the front and short in the back. While she began cutting my hair she was telling me about how horrible her client was before me, how bad she felt for the man she went home to, how this lady could just sit outside and let her hair process for all she cared and how she just want to have a Xanax. At this point I became scared that an angry lady was cutting my hair. After she did the cut, someone else dried my hair half way and I was left sitting AGAIN for another 10 minutes until Tina came back over to finish drying my hair. She did some touch up cutting and over cut one side of my hair by about an inch. At this point my cut turned into a bob, not an a-line. I was so frustrated and not to mention late for my plans I just wanted to leave. I asked about pricing and told a haircut was $41.. they charged $45. $4 does not by any means break my bank but it was morality of it that bothered me.

I tried to get used to my hair over the next few days but was still unhappy. I called back and Tina offered to do a redo. I went in to the salon, no greeting, no one checked me in, nothing. Tina took me in the back, we discussed how we could fix my hair (just by taking more off the back ONLY) and within 10 minutes she had cut one side shorter IN THE FRONT! I pointed it out and she immediately got frustrated. At this point I just wanted to cry. She offered free product samples but what is that going to do for me? She effed up my hair twice.

I don't know how I had bad experiences twice considering this place has good reviews. I would not recommend Tina and I am definitely...