North Carolina DMV Tag & Title Agency — Attraction in Cary

DO NOT SPEAK TO ME LIKE I AM A CHILD!! IN CARY/ RALEIGH BORDERLINE DMV, A RUDE CAUCASIAN LADY/ TITLE CLERK IN LINE 1 (third counter from the left by the car dealership booth) BERATED ME LIKE I WAS A CHILD!! I didn't get her name, but she was at the 3rd booth from your left (next to the car dealership counter); and the time was between 12p and 1p 6/10/24. I cannot recall the exact time because I first started at LINE 2 for my sticker renewal. Then I went to LINE 1 for a title replacement inquiry. So, I was there for a while which didn't bother me. As I waited in LINE 2 first, the clerk would wave and say "NEXT" as she was very expeditious. So, she waved to me and got me in and out. I inquired to her about a title replacement, and she said I would have to go to LINE 1. No problem, as I know how wait times are at the DMV. As I wait for my turn in LINE 1, I see the other customer finish and walk away, AND AFTER A BRIEF PAUSE, I WALK UP TO THE COUNTER---BECAUSE SINCE THE CLERK IN LINE 2 WAS MOVING THE LINE ALONG, I ASSUMED THE SAME WAS FOR LINE 1. I DID NOT [SEE] A NOTICE IN LINE 1 OR 2 THAT SAID TO WAIT UNTIL CALLED WHILE I STOOD IN LINE!! IT COULD HAVE BEEN POSTED, BUT IT DOESN'T MEAN I SAW IT!! The way the LINE 2 Clerk was waving folks to hurry up to the counter, and hurry up to make my payment, why would I think differently for LINE 1?? I also want to mention that I've been going to this location for years to renew my sticker, and although standing in line was sometimes a long wait 20-minutes minimum, as soon as the clerk in LINE 2 finished with the customer, they would yell "NEXT" with no pause. As I approached the counter in LINE 1, the clerk was looking down and didn't greet me. So, I waited for her to speak. Then she looked at me and gave a MEAN LOOK, and said, "Can I help you." BUT, the look on her face seemed like she really didn't want to help me. As I proceeded to tell her what I needed, SHE SAID "YOU SHOULD WAIT TO BE CALLED!!" I IMMEDIATELY APOLOGIZED, AS I FELT LIKE A LITTLE CHILD WHO DIDN'T WAIT THEIR TURN IN THE SCHOOL CAFETERIA LINE. SHE WENT ON TO SAY, "BECAUSE, I COULD HAVE NEEDED TO GO TO 'THE LITTLE GIRLS ROOM'!!. THAT COMMENT WAS BELITTLING, DEMEANING, BERATING, AND UNCALLED FOR!! YET, I APOLOGIZED AGAIN AS SHE LOOKED UP MY INFORMATION. Then I looked away from her in EMBARRASSMENT while she looked up my info, AND THERE I SAW A 8" x 11" PIECE OF PAPER THAT SAID, "PLEASE WAIT TO BE CALLED", and I said to HER, "Oh, I didn't see this sign". She said nothing in response. She gave me the info on what to do to obtain my car Title, and I walked off feeling like I got reprimanded in class while the other students looked on--as I am sure her colleagues and other customers overheard. FIRST OFF LADY CLERK 3rd COUNTER FROM THE LEFT, CONTROL YOUR TONE WITH CUSTOMERS!! I AM SURE THAT SIGN IS UP THERE BECAUSE PEOPLE MAY AUTOMATICALLY WALK UP TO THE COUNTER ABSENTMINDEDLY AFTER STANDING FOR ALMOST 1/2 HOUR. WE CAN BE THINKING OF WHAT WE WANT FOR LUNCH; AND OUR QUE WAS THE PERSON BEFORE US WALKED OFF!! IT WASN'T INTENTIONAL. IT MUST HAPPEN OFTEN FOR HER TO BERATE ME LIKE THAT!! SO PUT UP BETTER SIGNAGE!!! PUT IT OUTSIDE THE ENTRANCE!! SECOND, IF YOU HAVE TO GO "TO THE LITTLE GIRLS ROOM", THEN PUT UP THAT (RED CLOSED BOOTH SIGN) WHICH I DID SPOT ON OTHER COUNTERS, BECAUSE THE (RED SIGN) WAS A INDICATOR THAT CATCHES YOUR EYE!! NOT SOME SMALL WORDS ON 8" X 11" WHITE PAPER YOU CAN BARELY SPOT!! Actually, my eyes were focused on all those VANITY LICENSE PLATES on the wall. SO THERE WAS TOO MUCH GOING ON TO FOCUS ON EVERY POST IN THERE. THIRDLY, with LINE 2 rushing customers up to the counter, then LINE 1 taking their precious time to acknowledge customers is giving VERY CONFUSING QUES!! I WILL BE RETURNING TO APPLY FOR MY TITLE, AND WILL BE HIGHLY OBSERVANT TO THE SIGNAGE, AND "NEXT IN LINE" PROTOCOL, AND HOW CUSTOMERS WAIT VS. NOT WAIT TO BE CALLED (automatically walk up), AND HOW THE CLERKS RESPOND!! I'LL BE BACK WITH AN UPDATE!! I JUST THINK CLERK 3 IN LINE 1 CHOSE TO BERATE ME!!THIS IS MY LOCAL DMV SO...

While waiting in line I witnessed two DMV reps talking down to a gentleman who was trying to make a payment. They both rolled their eyes and looked at each other when he asked what the next step was in the payment process as the card reader was displaying a message he did not understand. He was elderly and not of American decent as you could tell by his accent. I found this rude as maybe he didn’t know and instead of helping they just respond rudely with “read the machine.”

When I was trying to find out information regarding a register from out of state for my father. The first rep gave me paperwork. I had to run this by my father so I stepped out and after the call I had further questions so I go back in line and wait.

I was called up by the owner who was working the front and she instead of listening to my question immediately takes the paperwork I had and began to speak down on me repeating the exact thing the previous rep said. I said that’s not my question. I asked my question. She then said well I have two problems with this and listed the reasons why my question was not necessary (registering from out of state) in an indignant tone. I asked her for her name and she said Mariah. When asked for her last name the rep “said you don’t need my last name.. but you can grab my business card” I said thank you and grabbed the card. It had owner on it and I knew immediate why the DMV in the south hills mall is so rude. Their owner is rude and condones this type of behavior by her employees.

I have no idea why she thinks it’s necessary to talk down to someone when they are asking a question. After leaving discombobulated due to being grew aged as such I realized I had left an item. I went back and the woman from the office beside the tellers saw me coming back and steps out to yell that I left my item. I step back in the office and the first rep whispers something to her and then laughs.

I came here hoping to find out some information and instead was belittled made to feel like I was in the wrong for even asking a question.

Worst experience with a DMV. I WOULD NOT recommend this DMV. The other comments of “fast moving line” is true. But that’s because they will treat their customers just like a fast food customer. Don’t listen to you, and couldn’t care less if you’re helped just to get you out. Otherwise be prepared to have your day ruined by the worst...

Some of the ladies in there are miserable tyrants. I’ve been there more then once and there’s one in particular that I’ve unfortunately had to interact with several times. She has this angry look cemented in her face and she treats the customers exactly the way looks. Specifically 2 issues on my last trip a couple weeks ago. 1. I have several cars actively registered and there’s insurance policy information linked to my account. I know this because I usually go to Angier location and receive much more professional service every time. This lady tells me in her condescending tone that she doesn’t have time to be looking up customers stuff. I had called my Farm Beaura insurance on the phone and she added my new vehicle and told me she linked it in the DMV database so for them to be able and view it once they typed in the VIN number. I did this prior to arriving. She eventually did her job but not until she talked down on me. Then I told her one of my vehicles was totaled and junked. (Reason for the new car) I asked her to void the title since it was scrapped and I didn’t want any fraudulent activity occurring without my knowledge. She claimed that I had to show her the title which is false. The vehicle has never had any liens on it and I’m no fool. She could’ve simply printed a form for me to sign and handled it but she refused. After I stood in line for an hour. This location can not handle the volume because there’s 2 people that do specially dealer only transactions. There’s never anyone in those lines and those agents refuse to service the line while they sit and twiddle their thumbs waiting on a dealer. This location needs an auditor to check into this...