Hy-Vee Pharmacy — Attraction in Cedar Falls

I’m never one to leave bad reviews but I definitely want anyone who uses this pharmacy to know that it’s a complete gamble if you’re going to be connected to a professional and friendly staff member or one who is extremely rude and doesn’t take their job seriously. I had called for a refill two days ago and dealt with someone who shouldn’t be working in customer service let alone someone dealing with medications that impact someone’s LIFE. She spoke to me like I was stupid and didn’t explain anything that could help me before ending the call with “well we’ll see what we can do.” I’m now off my medication cold turkey which severely impacts my day to day life. I call back today and was met with an extremely helpful employee, she explained the situation and told me i did in fact have a refill ALREADY ON FILE. I’m very understanding about everything, maybe I wasn’t specific enough the first time calling. However, as someone who works in customer service, I will never understand people who are quick to be rude and act like you’re a bother especially when you’re trying to get something like medication. I will say, it’s not easy to put on a smile on your worst days and not every customer you encounter will be kind, but that’s why customer service isn’t fit...

Have been using them for about 7 months bc I have goodrx but am now looking to go somewhere else. It’s impossible to get them to do anything that requires more than 30 seconds of thought. They just will not listen and assume they know what you’re asking so tune you out. It’s really, really frustrating. I’ve worked in healthcare and had to call pharmacies for years— have never encountered one that so blatantly doesn’t want to help or understand you. I have to call repeatedly to get my controlled substance refilled each month even when I know my dr sent it in. I asked them if the med was coming as a different client or what but they were too busy to investigate so it just became a monthly pain in the a** for me.

This month they charged me for a prescription but didn’t give it to me. When I called to ask if it was still physically there like on the shelf they just told me I signed for it. Yeah, I was picking up 6 prescriptions. But god forbid anybody spend 15 seconds LOOKING for me.

Some of their employees are very nice when I come to the drive up window. If I was doing business in person, maybe it would be a better experience. But I’m tired of feeling like I’m bothering them and going...

I consistently have an issue with them having my medication on hand. I have one medication that I need in order to function enough to leave my house. I was told by the head pharmacist that they were out of that drug. I asked when the truck would be in with more and was told he didn't know when or if that drug would ever be in stock again. He caused so much panic and anxiety when he said that. Recently, I showed up and was told they didn't have a particular common cough medication on hand. I asked when the truck would be in. She left the counter to go check and came back and said they actually had some in the back. So why say they didn't have it? Did you just not want to fill it? They also don't call you when they don't have a drug or if they could just provide a partial (give the few pills they have) and then give me the rest when they have it. What the heck is up with this pharmacy? They used to be so good but in the past 2 years, they have been miserable to deal with. I only go to them because they are close to my house and they have a drive through. Now I'm going to have to inconvenience myself so I can get some...