Have only gotten screen protectors from here since buying our phones and the reason being is to get the 10 dollar replacements and when time to replace, the guy that says he is the manager said the protector wasn't from there. They ahoyld have all this on file but says yhey have a new system. You lied to get customers but you have now just lost three.

My reply to iTech As I have stated in the store in which you didnt care to hear yesterday, we have never owned 12 minis only the 12s since they first came out and could've shown you our cell company info to prove that so if the other day when I came in to get one of the 12 replacement protectors, your associate put 12 mini instead of 12 in your "new system" that is no fault of ours. Maybe if staff can't decifer between the iphones, you either ask the customer which he didnt do, research or not work at an istore where you are specializing in ithings and now causing more chaos to this situation because of your mistake. As for the "new system" when we came in on October 7 for one of the three replacements under warranty we were told by two of your male staff (wont mention names here) that no customer info transferred from the "old system" and they retook our address, phone number and payment for your "new system" (my bank statements would have shown some past warranty itech purchases for the $10.69 as im sure we paid cash for some others) Not sure if your use to getting lied to or just wanted to dismiss "us" but this is not how you treat customers that have been honest and loyal to you last couple years. Our main reason for purchasing here vs at our cell company was due to the warranty that you voided for no reason and just were quick to continue to tell us that you are the manager there and what the full price to pay is vs hearing your customer out and looking at proof...which is unfair. I'm sure you don't care that we are just a tiny percentage of loss in your iworld but that is ok. I do not like to have any dealings with people or companies that treat people/customers in this way. We have purchased the other two replacements after leaving your store and will continue to purchase anywhere but itech Cedar Falls or any itech location for that matter if there are others. Your lifetime warranty program for replacements is great if it worked. Have a great rest of your day and week.