iTech Gurus - Apple Authorized Service Provider, Plus PC Repair & Support — Attraction in Cedar Falls

Have only gotten screen protectors from here since buying our phones and the reason being is to get the 10 dollar replacements and when time to replace, the guy that says he is the manager said the protector wasn't from there. They ahoyld have all this on file but says yhey have a new system. You lied to get customers but you have now just lost three.

My reply to iTech As I have stated in the store in which you didnt care to hear yesterday, we have never owned 12 minis only the 12s since they first came out and could've shown you our cell company info to prove that so if the other day when I came in to get one of the 12 replacement protectors, your associate put 12 mini instead of 12 in your "new system" that is no fault of ours. Maybe if staff can't decifer between the iphones, you either ask the customer which he didnt do, research or not work at an istore where you are specializing in ithings and now causing more chaos to this situation because of your mistake. As for the "new system" when we came in on October 7 for one of the three replacements under warranty we were told by two of your male staff (wont mention names here) that no customer info transferred from the "old system" and they retook our address, phone number and payment for your "new system" (my bank statements would have shown some past warranty itech purchases for the $10.69 as im sure we paid cash for some others) Not sure if your use to getting lied to or just wanted to dismiss "us" but this is not how you treat customers that have been honest and loyal to you last couple years. Our main reason for purchasing here vs at our cell company was due to the warranty that you voided for no reason and just were quick to continue to tell us that you are the manager there and what the full price to pay is vs hearing your customer out and looking at proof...which is unfair. I'm sure you don't care that we are just a tiny percentage of loss in your iworld but that is ok. I do not like to have any dealings with people or companies that treat people/customers in this way. We have purchased the other two replacements after leaving your store and will continue to purchase anywhere but itech Cedar Falls or any itech location for that matter if there are others. Your lifetime warranty program for replacements is great if it worked. Have a great rest of your...

I simply cannot recommend this story any more highly. To kick off my senior year at the University of Iowa, I bought a new MacBook Pro off of eBay at an unbelievably discounted price (a new line of MacBook Pros 15"s had just been released, and so I found a retailer in California that was trying to making room for more inventory.) Unfortunately, I was one of the unlucky few customers that receives a random lemon and my display began showing jittery lines and discolorations at staggered time intervals within a month of my initial purchase. Luckily, I found out after a quick call to Apple Support that my eBay-purchased laptop was still under warranty with Apple. I was directed to this store near my home by Apple Support for the repair and was blown away by the service offered.

My laptop's display was replaced entirely at no cost within a business day and a half. A $700 part and repair done in no time at all.

The staff were extremely personable and knowledgable. They walked me through the entire process in a very quick manner and had a lot of great stories and personal experiences to share in-between filling out a minimal amount of paperwork.

Simply put, they're extremely passionate about the service they provide here and don't hesitate to go the extra mile or two. My brief run-in with iTech has been one of the single best customer service experiences I've had in several, several years.

For those unfamiliar with the store, it does carry a surprisingly good range of inventory. It's fairly comparable to a genuine Apple Store and has a much more laid-back and friendly environment (which compared to an Apple Store is saying something.)

If you're looking to purchase genuine Apple products and a genuine Apple experience, attend the University of Northern Iowa, or just live in the area, this is hands-down the store you need to check out.

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First I was greated by a young woman that apparently did not want to be there and was annoyed by me coming in. After figuring out what I needed, they scheduled service for my Dell laptop. A simple SSD hardrive install and cloning the current hard drive over to it. I was told 1-2 days on Wednesday at lunch. Had to reach out to them on Monday as I had heard nothing back from them yet and should have had my laptop back. They said they had a failed transfer over the weekend. So they obviously they are untruthful about timelines just to get the job then they just set things to run assuming everything goes right all the time. Finally got my laptop back Tuesday only to discover it was missing rubber pads on the bottom and the hard drive was not cloned. It appears they had reinstalled the OS and just transferred files and folders. I still had to go back and reinstall several programs and set up basic functions all over again. iWont be sending over anymore work from our offices. Shop around and stick to the locals or big box stores (be$t buy) as these "dent & hail" places are just there to...