Simply Natural Nails — Attraction in Chandler

Never felt so ignored, that's how I sum up Simply Natural Nails. There should be a "no stars" rating for this salon.

I've been looking for a good nail salon close to home, decided to walk in after reading the reviews about this place which touted excellent service and friendly staff. That was not the case. This review is long, if you want the Reader's Digest version here you go: worst customer experience ever, don't waste your time or money at Simply Natural Nails. Read on if you'd like to know why.

When I entered no one greeted me, a girl doing a pedi near the door finally looked up and asked me "what you want?" I said I'd love a mani/pedi, then she went back to what she was doing without another word. A young man rushed up then asked what I'd like, I repeated myself and he instructed me to pick a color then disappeared. For such a small place I was amazed at how the staff could disappear so completely.

After I had my desired color in hand I stood waiting but no one offered me a chair, finally after meandering back to the front and standing there for what felt like 5 minutes one of the ladies pointed towards some empty chairs, again without actually speaking. I made my way to a few empty chairs, stood there for a few minutes, finally another lady came and pointed to one and began filling the basin.

Another long wait with no interaction starts making me angry, I get up to leave and another older lady comes and puts my feet down into the water, hands me a water bottle. No greeting, just hands me a laminated price sheet, I point to the basic $22 pedi. She starts in, still not speaking, I say I like her shirt, this gets a blank stare and awkward smile. She spends the time cutting, filing, and massaging talking to the other girls in a foreign language, not even looking at my legs or feet. Someone asks if I want a mani, I decline even though that was my original intention.

When she applies the color, she stops after one toe, says something to another girl and disappears, I never see her again. Another girl comes and starts applying my nail polish without any explanation. I ask the young man, now working on a lady beside me, if there's a problem. He says "no problem, she just have a hard time with that color" then goes back to what he's doing. The girl at my feet tells her customer, who she abandoned without a word, that she'll be done in a minute, finishes my color then goes back to her client.

I'm left sitting, awkward, not knowing if my original tech is coming back or not. After about 15 minutes I again ask the young man if there's a problem or are we done, he asks me if I'm ready to leave, I get up and walk to the front in a daze.

Never had such a horrible experience, never in my life have I paid money to be ignored until today. I will never go back, I suggest no...

I’ve been a regular at this salon for a couple of years but lately, the quality has seriously declined. After my latest visit on Tuesday, it’s clear it’s time to find a new place. My friend and I paid $185 plus tip for mediocre service, and the experience was incredibly frustrating.

First, during my pedicure, the technician didn’t even know how to properly cut my nails — I had to guide him through the process step-by-step. I asked for red polish, but he ignored my preference, insisted on using a color he picked, and didn’t respect my opinion. Then, I went to get a full set with dip. The process took two hours only for my nails to come out crooked and bumpy. When I pointed it out, someone else tried to fix them, but they still weren’t the length I wanted. I even had to return today for additional corrections.

To top it off, they overcharged me by $10 — a full set with dip is supposed to be $55 according to their website not $65. Over $70 for a full set that looks this bad, especially in today’s economy, is unacceptable. I’m incredibly disappointed and won’t be...

I started coming here last November after reading that Acrylic nails are not good for women that are on their fertility journey. I have always hated the smell of nail shops and the process. My friend who is a nurse told me about this place and I haven't been anywhere else since. It's a chill spot, and every nail tech is just as good as the next, which is rare. They are also very fast, if time permits they will do your nails and pedicure at the same time, which I have no problem with :) My nails are so healthy and strong. I had grown them so long and had them cut and now they are long again. I tried SNS once before and had a bad experience but they know what they are doing. My natural nails remain healthy long and thick! Also, my nails last for 3 weeks! They have so many colors and give the BEST pedicures. If you are over acrylics and the typical nail salon smell, go to Simply Natural Nails! I highly recommend. Nicole and her staff (Tina, Tommy, Megan, Cindy etc)...