Gold's Gym - Chantilly — Attraction in Chantilly

I moved to Chantilly from Annandale, so I switched gyms from a very nice Merrifield Golds to the Chantilly Golds. I gave it two weeks and I really tried, but I'm done with this crappy gym. I did like the individual TVs on the cardio equipment, which was the only saving grace and kept from leaving 13 days earlier.

There's nothing like coming in to workout and taking the last person's weights off the bar/machine...for every exercise. The dumbells weren't much better, but at least they were almost always near the racks and close to being in order. The plates are mostly melted plastic and should've been replaced in the early 1990s when they were officially over used.

I could almost live with the above, but damn if it isn't crowded and there's just enough idiots that make it unsafe to do dumbell presses without worrying for your safety.

Yesterday was the final straw when I was finishing up my chest workout with dips. 75 year old Tom Cruise walks over with his aviator shades on (it's 7AM and we are inside and no, it's not very bright) right before my second to last set. I'm doing timed 1 minute breaks and he asks me if I'm resting or working out. I had to explain to hold on for a sec because my timed break is over in 10 secs and to wait less than 30 secs and I'll be done. Perv Cruise stands less than 3 freaking feet from me and stares at me while I do every rep. I even stopped and asked if he was freaking kidding me and he just stood there. Normally I would just give up and replace the last set, but I was so disgusted, p'd off, and fed up this TERRIBLE gym that I had to repay the favor while he did his abs (poor form none-the-less).

I start tomorrow at the 24 hour place right up Route 50 for the same price, so we'll see how that goes. The place looked new and the equipment looked taken care, but it sucks that it doesn't have the personnal TVs or selection of equipment. 4+ years of being at...

What a rip off! Yes, month’s ago Isigned up because Jose said the $10 initiation fee was a one shot deal for the new gym that I had not even seen and to get it I had to join NOW! I explained that I was only interested in water aerobics and that the schedule of that would determine my interest. I also told him that I thought the membership would be cheaper through my Kaiser Permanente insurance and it is. They charged me $11 initiation not $10 as I was told and then they charged me again on the 1st when the gym was not even open yet! I had not even seen it, let alone the water aerobics schedule. I went on the 14th the day it finally opened and took a tour from Marcus. When I told him that I had done my research and that it was cheaper through my insurance and I wanted to cancel. I was told I needed to complete a bunch of steps to do that. I told him that that is Not what Jose said when I signed up and that was completely unacceptable. He referred me to Greg after a very long wait, who introduced himself as the GM. He apologized that the pool was not open yet, that he did not even have water aerobics yet, that he hoped to add it. He only had 3 Zumba classes. I explained what happened with Jose and he said that he would research the Kaiser rate and would cancel my membership as I requested. I received a notice that the $10 initiation fee was available to new members, so Jose had lied to me about that. About the fee that was supposed to be $10 yet I was charged $11 and that I could not just quit if it did not have the water aerobics I need. I never heard back from Greg. I have yet to receive a refund and feel completely ripped off! At this point, until you have a full water aerobics schedule like your gym I attended in Colorado Springs, CO I want a refund. Once the water aerobics is available I will join through my insurance as it is only $25 a month instead of the $43...

Having recently relocated to this area in November 2016, I was eager to find a new gym to continue my fitness routine. I've been a gym-goer for over 15 years, having frequented various facilities in North Carolina. The gym in question immediately caught my attention due to its well-equipped facilities, offering a wide range of fitness equipment.

However, my overall experience has been marred by a significant issue - the staff's attitude, particularly those manning the front desk. It is with regret that I must express my dissatisfaction with the level of customer service provided by the employees in this aspect of the gym.

While the gym itself boasts excellent equipment and meets my fitness needs, the same cannot be said for the individuals responsible for customer interactions. The front desk staff, in particular, have proven to be some of the rudest individuals I've encountered in my years of gym-going. A friendly greeting or a simple inquiry about their day is often met with blank stares or dismissive attitudes, leaving me feeling unwelcome and unappreciated.

This lack of basic courtesy and professionalism is disheartening, especially considering the positive experiences I've had in gyms throughout my time in North Carolina. It's essential for a gym to not only provide top-notch facilities but also foster a welcoming environment for its members.

As I plan to move a short distance from the current area, I've made the decision not to continue my membership at this gym. If you value friendly interactions and a positive atmosphere while working out, I would advise considering other options in the area.

In conclusion, the gym's exceptional equipment is overshadowed by the disappointing customer service provided by the front desk staff. I sincerely hope that the management addresses this issue to create a more welcoming environment for...