Truist — Local services in Chantilly

02/16/2021. Great Bank. Definitely live up to their motto. Everyone is so helpful and friendly there, except this one employee Daisy Najarro. This is the 2nd time i had this bad and poor customer service from her.

Daisy was not very friendly and helpful during my interaction with her. 1st time I tried to ask for help about opening a savings account, but she says "we cant do that, and only financial advisors can do that". So she ask her co worker, and the coworker was able to help me open a sayings account! Then Daisy whispered to her co worker "you don''t have to do that its not our job", right infront of me!

2nd interaction (try to be nice to her) with Daisy, i asked if she could change the date of my deposit to my savings account. She kept resisting and told me the bank doesn't do that or she doesn't know how to do it. She kept asking questions and giving a negative attitude like she doesn't want to help and be friendly to the customer (me).

My family and I have been to this BBT for almost 10 years and everyone is so helpful. I talked to the branch manager, and told her the bad customer service i had with Daisy. I asked the manager for a survey, but the branch manager said that could affect the branch...

This review is for Jose Fuentes. Jose helped my wife and I officiate a car loan in a friendly, quick, professional and informative manner. He worked with us and answered our questions professionally and advised us on our best options when applying for credit, especially in a way to not negatively impact our scores. He worked with us to a solution when things didn’t go as planned. We also got a great rate through this branch. If you’re looking to finance something I recommend this bank and...

Every single time I come to use the ATM at this location, there's always something wrong and I'm unable to make a transaction. Virtually every single visit. No exaggerating, it's a little bit embarrassing and incredibly pathetic. I already dislike Truist as a bank (I don't use them personally, horrible choice) but this is getting to the point where I'm ready to suggest to my employer that we should consider a more...