barre3 — Attraction in Chapel Hill

I was a client of this studio and have recently been in complete shock due to their service. This studio is constantly changing its rules, and they only notify you about it in emails along with advertisements. There are no notifications about these changes in the client's personal account. Recently, I was 5 minutes late for a class due to traffic (I was coming from a neighboring town), and I was not allowed in! The door was closed. It was just terrible! Previously, I had been late for classes, as had other clients, and everyone was let in. But it turns out the rules suddenly changed. I wrote to the manager, and she said that "I had opened the notification emails." It’s simply disgusting to scold a client about whether they read the promotional emails to explain a rule violation. Yes, I opened the email, saw it was an advertisement, and deleted it. Barre sends notifications at the very end of the email, which is not obvious at all. What’s even worse – I was late to the next class, and since I had already had a negative experience, I decided to skip it. The next day, I saw that I was charged for the missed lesson! The studio took money from me for a class I had already paid for!!! This is simply unacceptable. I’m punished both for being late and for not showing up. Checkmate! As a client who got held up at work, I’m in a no-win situation! I have never seen such terrible rules. They are constantly changing, and you never know what to expect. I have completely lost all desire to continue with barre.

P.S. My response to the owner's comment.

I don't agree with you. That is, in the event of an emergency (a fire, an employee present who has access to the lock, etc., becomes ill) people will be locked in the room and in danger. This does not comply with fire safety regulations.

Thus, I, an adult working person, must report to you every time in the event of force majeure. In your newsletter, I don’t see the clause “if you give a reason, they won’t take your money and won’t count you for the class.” So again you change the rules as you please.

In my case, the classes cost me more, since the subscription was running out, and there were a lot of classes left. I would prefer to have my lesson counted.

However, there is no information on the website. There is also no information in the client’s personal account, where he always goes to sign up for a lesson. You have many ways to spread the word, but you're not using the most...

Like so many others, in the past I have had a challenging relationship with exercise/movement, focusing on the way my body looks or the calories I've burned, leaving me to feel unmotivated and burnt out. That all changed the first time I stepped into the studio at Barre3 Chapel Hill in 2019. Suddenly, moving was not only fun (and set to great music!) but my focus shifted to the way that I felt before, during and after a workout. I was able to see progress in how long I was able to hold a plank, or the size of the weights I was using. Not only was I feeling myself getting stronger, I was able to tune in to my emotional state before, during, and after a workout. This studio encourages mindfulness- leaving everything outside of the room and focusing only on the movement and breath in the moment. I can notice how balancing or staying on the beat instantly becomes more challenging when my mind wanders, motivating me to stay present. The studio is always filled with friendly faces of different ages, experiences, and body types, and everyone is welcome. If I've had a hard day and need to make modifications to the movements, the encouraging staff are always ready to give options, and I do not feel judged by them, my classmates, or (most of all) myself for taking a different approach that fits my body best that day. Most of all, the owner, Jess, has created such a fun, uplifting and welcoming community. If it's been a tough day (or week!) I know that I can leave it all behind and enjoy a challenging, but fun, workout with the support of my fellow Barre3-ers! I cannot recommend Barre3, and specifically the Chapel Hill...

I've tried a lot of different kinds of exercise, from bootcamps, to swimming, to small group and individual personal training. Barre 3 is the first workout I've ever really loved. Between the high energy music and the enthusiastic teachers, it's the first time I've ever had fun working out! Now I'm totally addicted.

Unlike some other Barre studios I've tried, which shall remain nameless (but it rhymes with Sure Car), B3 incorporates SERIOUS cardio into every class in addition to muscle toning and balance training. More importantly, the environment is very open and inviting. I've been to Barre studios where it felt very Stepford.... like you shouldn't be there if you don't weigh 117lbs and have blond hair and a giant diamond engagement ring. Barre3 is the opposite. There are people there of every age and size and color, and the teachers are SO warm, caring and supportive.

The workouts are fun but very challenging. Every teacher has her own style and designs her own class, so you won't get bored and you can always find someone to suit your needs (whether that's an intense calorie burn or a more moderate level workout with the emphasis on mobility and balance). AND they provide aton of modifications to accommodate injuries and physical limitations (which is incredibly important to me as a person with a chronic invisible...