Southern Village Apartments — Attraction in Chapel Hill

I’ve lived here for almost one year now with my cat and hearing guide dog in a wonderfully ADA-accessible first-floor 2 bed, 2 bath apartment and could not have asked for a better experience. The staff are delightful, especially Pat, one of the maintenance gentleman. If you have a problem, I jokingly tell new people that you should be dressed and ready before you call it in/request assistance in the portal because they’ll be showing up quickly! If it’s a problem that can’t be solved immediately, they are very timely and communicative about when and how the issue is going to be resolved. I was especially impressed with the preventative maintenance schedule-replacing air filters, insect spraying, testing alarm systems, etc. Neighbors are courteous and kind, and the area is very safe and quiet. I’d say the population is mostly young professionals like me (healthcare, higher education, business etc.) and retired older folks. This is not a college student party community or one with loads of children. I appreciate the closeness to the main circle of Southern Village to shop or dine when I want without compromising on the security and privacy of my home. I would highly recommend this community to personal friends, family, or colleagues!

I’ve attached a few photos of small but important amenities that I was looking for in an apartment that I thought could help sway others! It’s easy to find pictures of major amenities, but the little things are what makes Southern Village stand apart, in my opinion. The first two pictures are in the laundry room. I love the storage above the machine hookups and the extra storage shelves for cleaning supplies, household items like toilet paper, etc. These shelves are separate from the pantry- this is something extra for those like me who like to buy in bulk from Costco! The third is of the deep walk-in closet that can fit so many bulky items, like my Christmas tree, wheelchair, suitcases, etc. And lastly, my guest bathroom has an opening under the right side of the counter that is the perfect place for my cat’s litter box! It’s hidden out of the way but still easy to get to for cleaning. There are many more of these small details, but the few I shared helped me make my decision to go with Southern Village on top of the more...

I just moved out of Southern Village Apartments after living there for 1 year. I moved here sight unseen so I was a bit nervous about what to expect and I relied heavily on reviews, so I wanted to return the favor by writing an in depth review of my time there. I'll start by saying any complaints I have about the place are more inconvenience situations than anything serious. You will always feel safe in Southern Village and the units are spacious and free from mold and pests (as much as you can be, living in the south. There will be an occasional bug). There is tons of parking with large spaces. The patios/balconies are huge and the walls are thick- I heard my neighbors maybe 4 times the whole year I was there. The community is a nice mix of young couples, grad students, and retirees. You can walk to a movie theater, pharmacy, and small grocery store in ~5 minutes and it's about a 15 minute walk to a nice community park that has a bus stop. The surrounding neighborhoods are quiet and lovely to walk around.

My small complaints were: -had to walk to a different building to throw out recycling -the valet trash service is inconsistent, so sometimes they just won't show up and you'll be without a trash can for over 12 hours while waiting for them to come -the pool was closed for maintenance a lot during the heat of the summer. Hopefully that gets sorted out soon, but it affected my time there. -they are short staffed on maintenance and if you want/need to be there for the appointment it can be very hard to schedule anything

That's literally all I can think of! As I said, small inconvenience things. If I ever moved back to Chapel Hill, I'd want to live there...

BEWARE!!! I was all ready to give this place five stars until I moved out. The location is great (still a little pricey though) but very convenient. But beware when you move out! They will try to charge you for everything that they can. I was charged to replace all of the carpet in my apartment for one small (barely visible since I had cleaned it with my bissell cleaner) mark on the floor. This should have been considered normal wear and tear and absolutely did not justify ripping up all of the carpet in the entire apartment. I even did a walk through with one of employees who worked in the office who told me that my apartment was cleaner than the majority of apartments he had seen. I made sure to walk through the whole apartment and asked him if there was anything that he thought I would be charged for and he said absolutely not. I was informed that he had no say in the final judgement (in which case why is he allowed to do walk throughs?) I am appalled the way the property manager treated me on the phone while trying to inquire about the charged. She stated that my apartment "reeked of urine" which there is no way that is possible since my dog is 6 years old and has NEVER peed inside that apartment. The small mark on the carpet that they referred to wasn't even made by my dog!! I have lived in MANY apartments in my life (5 apartments with my current dog) and have never been charged for anything upon move out. I always leave my apartments cleaner than when i moved in. These crooks just wanted to find an excuse to put new carpet down in the apartment and needed someone to charge. DO...