Burn Boot Camp — Local services in Chapel Hill

I have been part of the Burn Boot Camp Chapel Hill (BBCCH) family for approximately 5 years. I was encouraged by my wife to join BBCCH to address my health and fitness goals. BBCCH addressed those goals and much more. For what it's worth - I work in a leadership role for a Big 4 professional services organization in the world and so take my word when I say the team at BBCCH cares about its customers well-being (I know a thing or two about customer delight and fulfillment). Close to a year after I joined Burn, the world went for a toss i.e. COVID-19. During those weeks of frantic endeavor to secure groceries (and toilet paper), secure our jobs, ensure continued learning for our little ones, and in short to ensure our sanity, BBBCH Zoom workouts was an avenue that gave us a sense of community (and sanity). It was no surprise that coming back to in-person workout after the pandemic was as much fun and intensity like it was before the lock-downs. I feel grateful to have a community like BBCCH to work-out and hang with. All of this is made possible by a few key players at this place -

Trainers - Steven, Keaton, Robin, Gabby, and Anna are the cornerstone of making that floating floor a place for well-being, fun and accomplishment. The model of BBCCH is to provide personal training in a group setting. That these folks can cater to a large number of people in any given camp (45 mins long and sometimes 40-50 people strong on the floating floor) speaks volumes about their engagement, capability and caregiving. The trainers are a bundle of energy and love that you want around after a long day's work (applies to me) or to start your day with!

Child Caregivers - My son has grown 3 years in the child care at BBCCH. There are many ladies there to thank. We appreciate their time, their involvement and their love. Our son is always excited to go to Burn even after long day of school, so that should speak volumes for itself. I have seen these ladies work very hard as at times there could be 10 kids in that room, ages ranging from infants to adolescents to take care of.

A final thanks to the Burn Boot Camp ambassadors as they are the face of the community before you hit the floating floor.

After spending countless dollars over the years at many health centers, I feel I have found a place where I am getting a "bang" for my buck, and more! If you are thinking about your health, your well-being and having fun, this is the place to be, to attain those goals and build long lasting...

The Chapel Hill Burn Bootcamp is crazy loud beginning at 5:00 a.m. and going throughout the day. I live in an apartment building and share a parking lot with them. I've asked multiple times for them to refrain from the loud music and megaphones/amifiers that spout their "encouragement" and I get entitled gym rat responses and zero action or consideration for my sleep or that of my 9-month old baby.

I can hear them in my bathroom and kitchen and bedroom and baby's nursery over my music and baby's sound machine. It's ridiculous and unnecessary. It's awful to wake up to a drill sergeant spouting exercise moves before the sun rises or to have the noise disrupt an important Zoom call in the afternoon. It's 100 times worse when it wakes your baby. I'm lost as to how to resolve this. But it's a real noise nuisance and complete disturbance. I'm open to suggestions.

I wish they'd practice the values they espose on their website and preach to their members. Their flippant disregard for the greater community is counter to their brand and makes one question their authenticity overall.

All they need to do is turn down the volume. If I can hear them throughout my third-floor apartment, then I think they can sacrifice a few decibels for those working out within 10 feet of their...

The trainers are great, but unfortunately, the customer service is very disappointing. The representatives were unhelpful and came across as arrogant in their responses. I signed up for a 3-month student membership but was only able to attend two classes due to a family emergency. I requested a deferment for the time I missed, but it was denied. It’s frustrating that they were quick to take my payment but unwilling to offer any flexibility or understanding in a genuine situation.

To make matters worse, once the 3-month period ended, they automatically switched my membership to a more expensive month-to-month plan without any prior notice. This lack of transparency and support felt exploitative and dismissive of customer needs. Very disappointing experience—definitely won’t...