Bambù Massage & Spa - Charlotte — Attraction in Charlotte

When I tried to call the day before to rebook or cancel due to not feeling well. I asked for someone to call me back. Instead, I was hit with a cancelation fee. When I called Asked why what would they prefer me to do? Jeff the manager threaten me and lied instead of being professional. I would never go there again. My husband was upset and couldn't believe how he spoke and handle it. With covid would you prefer for her to go to her apt when she tried calling and canceling the day before. No one picks up or returns your call. Done...never again.

Reply: you are absolutely lying!!... I never threatened to come down with covid why would I do that! 😡Nobody calls me back the next day. I got a cancellation fee first! Without a return call. I called again to ask can rebook because I wasn't feeling good and didn't want to come in sick. Doing the right thing!!!. You charged me with a fee and your staff person said I can't help you! I ask who can help and would you prefer customers to come in sick instead of trying to rebook? That what I said!. You reply don't threaten me with covid and I never did! You are dramatic, overreacting, insensitive, and unprofessional. There was Nothing peaceful about this experience! If you have a customer sick and try to reschedule so they don't get other sick wouldn't you prefer that????? You were rude from the gate.

The professional thing would been I am sorry you're not feeling good let's rebook we wouldn't want you to come in sick. You have no choice cone in sick or $25 cancellation fee. That is what happened!!!. Especially a returning customer... My husband who has a client he referred was disgusted by how you were talking to me right off the gate. I was on speaker when you called and returned your call. Be careful to not lie! I will never come here nor my clients or husbands again. Be professional Jeff. You didn't call me back but you hit me with a cancellation fee before I even canceled.

I never threaten you with covid do not lie that is...

I was on my way to the nail salon next door to Bambu,when I noticed the 69.95 massage price on the windows. I told myself that's a good price, I 'm going to treat myself to that. So, I called and made an appt.for the next week. While on the website, I noticed the express facial for 39.95. Since, I'd never had a facial before, I figured the price was good and I am worth it. Shondalyn was my massage therapist. She was excellent and very respectful of privacy and any issues I might have regarding pain. When she was finished, I left out feeling awesome. This was my third time getting a massage and it was the best. I left out knowing this would be my new monthly to myself. I enjoyed my first facial. I could tell the difference in my skin. My face was tingling when I left out. I can't remember the young lady's name, but I was happy with my service. I added facial to my just for me list. I was excited to tell my daughters about my experience! I gave one a gift certificate for her birthday so she could try it out. I treated my middle daughter to an express facial. She is particular about some things, but after her facial was done by Angelina, she came out with the biggest smile on her face and gratefully thanking me for treating her to the facial. Today I returned for my monthly massage and facial. Shondalyn's massage was great as I expected. OMG! This time my facial was done by Angelina and like my daughter, I felt awesome! I treated my friend to a facial, also done by Angelina and she too said it was very good! I am so glad I stumbled across this gem!! The staff, the customer service and the ambiance are awesome! I look forward to the next time! I highly recommend this place. The prices are very affordable and it's a great experience, when you're looking for special treat for yourself this is an...

AMAZING EXPERIENCE!! The BEST massage I have ever gotten!! Make sure you get Matt!

I have had many massages over the past few years (prices ranging from around $30 to $70) and have at least moderately enjoyed all of them, so when a LivingSocial deal popped up for a 50 minute deep tissue massage here at Bambu Organic Massage I figured I'd give it a try.

The lobby area is really small, but the massage rooms are spacious and relaxing. The massage table had a heating pad and lots of blankets, so I was comfortably warm the entire time. My massage therapist was Matt (mentioned in a previous review), and he was absolutely amazing! I arrived early but didn't have to wait because he was already there at the front desk. Matt talked to me ahead of time about what kind of pressure I liked and was very responsive when I asked for a harder massage. Halfway through he even asked again how I felt about the pressure because he wanted to make sure he was right on target (he was!). Afterwards, he let me take my time getting my things together and met me outside with a glass of water. He was very positive and friendly throughout my experience, and I would 100% DEFINITELY RECOMMEND HIM (especially if you're a fan of deep tissue massages)!

Full-priced deep tissue massages are $60 (with $10 off if you have a business card) which is very reasonable for such an amazing experience. I am definitely coming back to get all of my future...