I booked a class through their website portal using the 1:00pm time slot and when I arrived the instructor told me I was not on the list & the class was full so my only option was to leave or wait in the lobby to miss the warm up while there were two open machines. This was embarrassing since I fully purchased this class & booked it through the correct time slot. After the class the instructor asked me to contact the owner so she in no longer put in this position. I contacted them and their response was completely apathetic to the situation and they did not recognize the need to fix their website or offer an apology. They had total disregard for the situation they created and their language in response to my experience was patronizing. It would not have inconvenienced them to handle their website glitch and customer...
Read moreI really like core704. It is a great work out and keeps it fresh. My three reasons for only 4 stars— 1) the 12 hour cancellation and same charge for no show as late cancel if you’re unlimited is brutal and not on par with the rest of the CLT community. 2) I really really wish there was some sort of warm up and cool down— even 45 seconds each! And 3) workout seems to vary widely instructor to instructor. Understand this can’t be totally controlled for, but it does make for a somewhat unpredictable experience.
When I broke my leg they were super helpful and understanding, and they are responsive via email. Genuinely love this place and would just love it even more with a more reasonable cancellation policy and some warm up/cool down!!...
Read moreI always tell others that sometimes with other workouts, you get into that zone and can tune everything out. When you take one of their classes here, that just isn't possible because your body is shaking. It's the GOOD kind (if there's such a thing), but they'll have you believe it is and you'll leave their studio with the best feeling ever. While it seems intimidating at first, the instructors are world class and make you feel at ease, motivated and challenge you at every moment (stay on those toes!) so you never leave dissatisfied. Out of all the workouts I do, this machine works out every muscle that I didn't know existed and it's simply one of the best things you could do for your body. Take a class and don't look back --...
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