Dolce Lusso — Attraction in Charlotte

UPDATE : I called the salon today (9/21) since they did not reach out per the response below. Apparently the response was written by the social media manager and they did not pass along to the manager to respond. The person I spoke to apologized. She offered a different service (which I did not accept as I would not feel confident getting hair/nails or any other service done) but no refund. I was able to get a 2nd haircut at a different salon - HUGE shoutout to Salon 8. They made it more symmetrical, less severe, and more blended. Obviously it is still far shorter than requested. If you have ever breastfed or cared for an infant you know how big of a deal it is that I am not able to pull my hair back in to any type of ponytail.

Original Post : I got a terrible haircut there yesterday with Scott. I have a newborn so to be honest once we discussed what I wanted I wasn't paying much attention since I had been up all night. I regret not catching his mistakes earlier. We discussed that I wanted a trim but wanted to keep it long, long enough to put in a low ponytail (he explicitly said collarbone length minimum). I did not ask for layers but did ask for him to thin it out a bit since I have very thick hair. The entire process was a whirlwind and SUPER RUSHED. He did not even show me my hair in the back before leaving which I don't think has ever happened before for me at any salon?

I walked out with 1 sharp unblended layer in the back and really short hair framing my face. Some pieces were almost as short as my cheek bones.

I own that I should have watched him more closely but this morning I called to see if they could do absolutely anything. It is a very juvenile looking haircut, but worse it is not functional for my lifestyle at all. When I talked with the receptionist she was not apologetic or accommodating. I am really upset and emotional about this but was trying to keep my emotions in check on the call. I was hurt that there was not an apology or eagerness to correct. That is what made me write a review before giving them a chance to fix it (I requested an appointment to go tomorrow).

I...

Didn’t expect my hair to be cut so short, And I haven’t been able to style it for more than a month because of the strange haircut that it is. Now it’s grown out a bit I’m able to put little rollers in it and it looks better now. The stylist was kind and considerate and gave me the pricing of everything she was doing. My daughter who asked me to come with her was not happy at all. Her stylist didn’t give her any price indication at all. In addition her stylist flat ironed her hair cut it and it was way too short because it’s curly, then charged her for that, and she was not happy and doesn’t want to come back to that salon for that reason. Pricing should always be transparent. In other words, let the customer know what each process will cost so that they can make the decision for themselves. We will not be coming back to that salon,...

I have never had such a flawless experience getting my hair done. My stylist Pinelopi was clearly skilled, professional, and an absolute expert. Everything I asked for she was able to execute better than I imagined. The products she used were great and her balayage technique made my hair lightening look absolutely natural. The personal touches of the experience, like the hair washing bowls moving to hit your neck comfortably and the relaxing processing room made the little annoyances of getting your hair done a non-issue. Not to mention it’s an Aveda spa so you can ensure all the products are cruelty free! If you are in the Charlotte area and need your hair done, I would highly recommend making an appointment at...