Best Buy — Attraction in Chattanooga

Buyers should be fully aware that the website for Best Buy electronics stores are claiming items to be in stock that are not actually in their possession. The items also openly advertise that you can receive next-day delivery and again, this is not true under any circumstance whatsoever. If you place an order with Best Buy, you are making a purchase for items for which the status of those items is not being correctly indicated to you as a buyer.

Once you have made purchase, the availability and shipping information will be changed by Best Buy. Despite the fact that icons on the website items state that you can revise your purchase by choosing an alternate item or cancel the order, it is not true in any sense whatsoever. When you press those icons to try and reverse the circumstances you will receive a message that the status of your order is not able to be changed because Best Buy is presently "working on it." What has happened is that Best Buy has hoodwinked you into making a purchase and once paid, you are given tracking numbers by FedEx to indicate that the item has already been relayed to the shipper and even when you check the status with FedEx the following morning, you will be shown a screen that the item is actually in transit and will be delivered to you before 9pm that evening.

All of that information, both in the confirmation email that you receive from Best Buy and the FedEx website tracking page is all false. At a point later in the day you will find that the information from Best Buy when you check the order on their website has been revised. The same will be true for FedEx.

I will use my own example direct from the webpage here to so that you can see what is taking place for yourself. This is pasted directly from the Best Buy website. Take note of the date of order and the date of delivery being stated. Note that Best Buy states plainly that the order placed on 6/1/2021 has shipped on the same day. A FedEx tracking number is provided and if you check it the following morning, it will actually reflect that your order is on the delivery truck and on its way to you. Again, later in the evening all of that information both at Best Buy and FedEx will be revised.

Best Buy is purposely misleading its customers by luring them to items not actually in stock, as well as next day delivery that isn't true whatsoever.

You should not shop with Best Buy under such a premise and instead offer your patronage to alternative electronics stores that provide more genuine and trustworthy business to their customers. Best Buy is outright lying and using false advertisement to its customers. And shame upon FedEx for posting entirely unreliable tracking information, knowing all along that they are reporting items in transit when they don't yet have those items in their possession. It's what people will resort to in making up for lost revenues as a consequence of the recent negative economic impact. There don't seem to be any rules in this regard. These companies will apparently do and say whatever is necessary at the expense of the customers. Contrary to what people are claiming, we're definitely not all in this together. Some people are taking measures to make absolutely certain that they come out on top at the expense of others. Pasted Directly From The Best Buy Confirmation Email:

Good news, Russell. Your order shipped on 06/01/21.

Your item(s) are on their way to you, and we've included tracking information below.

Please note that it may take up to 24 hours for your tracking data to appear on the carrier's website.

We hope you enjoy your purchase, and thank you again for shopping at Best Buy®.

Sincerely,

Your Customer Care Team

Order Date: 06/01/2021

Order Shipped On: Tue...

I decided to make a big investment at the local Best Buy. I had been saving up for this moment for what felt like months, and I was ready to take the deep plunge. As I walked into the store, I was immediately greeted by a sea of options. I felt like a kid in a candy store, but instead of candy, I was surrounded fun options. I couldn’t help but feel a little overwhelmed, but I was determined to find the perfect little item. As I made my way through the store, I couldn't help but notice the employees. They were all so helpful, but there was one in particular that caught my eye. Her name was a mystery as I was quite distracted by her sales pitch. She was tall and beautiful with a smile that could light up a room. I couldn't help but feel a little flustered as she approached me and asked if I needed some help. “Oh I need help all right” I managed to say as I must have looked at her like a hungry fox hanging out by the hen house. "Can I help you find something?" she asked again, her voice as sweet as honey. I couldn't help but stutter as I tried to form a coherent sentence. "I-I'm looking for a TV," I finally managed to say. Her eyes lit up as she led me to the TV section. "Well, you're in luck. We have a wide variety of TVs to choose from." As she showed me the different models, I couldn't help but feel a little distracted. I mean, sure, the TVs were nice, but she was something else. I couldn't help but feel a little flushed as she explained the features of each TV. Finally, after what felt like an eternity, I found the perfect TV. It was a 65-inch, 4K smart TV with all the bells and whistles. I couldn't help but feel a little excited as I imagined all the movies and shows I would watch on it. But as I was about to make my purchase, she leaned in close and whispered, "Are you sure this is the right TV for you? I have something even better in the back. Can you come help me retrieve it? It’s so big I can’t handle it.” I’m not sure whether she said that last part or not. Maybe I just imagined her trying to handle such a big load by herself. I couldn't help but feel a little thrilled as she led me to a secluded corner of the store. There, on an aisle endcap, was a TV that was even bigger and better than the one I had picked out. "This is our top-of-the-line model," she said, her voice low and her fascination with the size of the unit palpable. "It's got everything you could ever want, and then some" she said with a wink. I couldn't help but feel a little weak in the knees as I imagined all the possibilities. I knew I had to have it, no matter the cost. And so, I made my purchase, and I couldn't have been happier. As I walked out of the store, I couldn't help but feel a little giddy. I had not only found the perfect TV, but I had also found a new friend that could handle all my future needs from installation to servicing my unit. So, here's to Best Buy, the place where the customer always comes first, especially in my case. It's a place that's sure to leave you with a smile on your face, a story to tell, and maybe even a little...

My experience began Best Buy Online, but continued in the brick and mortar store on Gunbarrel road. I bought a new television online the 31st of January. Their earliest delivery was 10 days later between 7am and 1pm, which I took. They called to confirm the delivery yesterday, and emailed conformation as well.

So, day of, I'm sitting on my couch, short on sleep because I work late. I'm fighting off sleep because I don't want to miss the delivery. My email, pings. It's another email from Best Buy. They moved my delivery to the 18th in the afternoon, without calling or explaining the situation. I get it, obviously my time has no value.

Around 9am, I manage to get someone from customer service on the phone. All they can do for me is change the delivery date, to the 18th at the earliest. I would have thought since this had already been messed up, I might get prioritized. Like, expedite the shipping, or cut a discount on some part of this.

I realized we were talking in circles, so I managed to get the information that the Gunbarrel store was the local point it was being shipped to me. With about three hours sleep I jumped in my pickup hoping I might be able to sort this out there.

Three employees later, all I had was excuses. "We are not the online store." "It the online stores responsibility to inform you that your order has been delayed." "The best we can do for delivery is 18th." (Once again, today is the 10th)

I've worked a little in hospitality industry, and also in the online shopping buisness. I know that the customer knows you as your brand, not the online vs the brick and mortar store. I'm sure your corporates are not separate.

Second, if you have already messed up, you need to to be proactive with your solution. Don't wait for me to suggest what you should do. Take me on a tour of similar TVs you can get me right away. Maybe offer me a current or future discount, gift card, something to say we value you as a customer and are sorry for wasting your time.

So, instead I got a refund. I would return everything from the $2000 dollars we've spent with Best Buy in the last 10 days, but there is a sweet 16 present in there that I need this weekend. After its paid, the card is being cancelled.

I left the Gunbarrel store and drove to Electronics Express. They had the TV I had ordered, in stock, for the same price, and nearly the same credit terms. They even loaded it in the back of my truck for me.

Guess which store I'm going to check...