I preface my review acknowledging that this attraction is geared towards kids. I know that.
Went on their opening day in Cherry Hill with adult friends and a couple teens. I would have enjoyed it more had it been teens and up only. Watching out for kids and not wanting to accidentally run into or fall into them made it hard to enjoy. Perhaps a dedicated adult only time would he worthwhile.
We paid for 80 min but after about 20 min we got a bit bored as we couldn't do anything fun enough beyond just kind of walking around the bounce area.
The requirement of wearing non-slip socks is understandable. However, the port-a-potties have urine on the floors. So kids (and adults I assume) are stepping in that and then running all around the bounce area getting that all over....and then you slide down with your bare skin (arms/legs) rubbing across it. I'm not sure if anyone has thought of that but it's something to consider
I don't know if outside food or drinks are banned but if not, bring them. Bottle water was $3 and snow cones were $7.
I would give it another star if it were possible for adults to not have to have fun that wasn't just looking out for other kids or weren't charged or charged considerably less as we just kind of stood around.
Lastly, the workers need to wear more identifiable uniforms. It seems they were teens or young 20 year olds wearing shorts and grey polo shirts. They didn't stand out amongst the other patrons and made it unclear if anyone was monitoring the play...
Read moreWe were in the jump area for less than 30 mins and my toddler had several dangerous tumbles that could have been avoided by some level of care from their employees.
Firstly, she fell through a hole and I just barely caught her. When I pulled her out, I saw she was several feet from hitting gravel. There are ropes that are to support climbing and are completely gone or broken. Lastly, there's a divot in the entryway that caused her to trip and her head was a mere millimeter from being cracked on the curb. There was a staff member sitting in the shade looking at her phone that came and I told her that that is extremely hazardous. Her response was " Thats why I said to watch your step". EXCUSE ME!? She was several feet away at the inner arch of the shade. There was no indication that of all the steps, that's the one I was supposed to watch for. I purchased a snowcone to salvage some of the experience we were supposed to have and went to speak with the manager, Saber. Him and the assistant manager and the staff all had the same response that they claim no responsibility and the people that do are behind an email address.
While we wait for her to finish her snowcone, we are listening to explicit version of Soldier Boy. There are several children around as this is a targeted experience for children and extremely inappropriate.
I gave them a week to respond to my...
Read moreIntriguing concept, horrible execution. I’d like to start with the fact that there were 10+ employees sitting around a table at the front entrance on their phones doing absolutely nothing while 1 single guy was doing check-in and wrist banding guests. No one could even bother to look up and say hello or welcome us. The place, despite the cloudy weather, was pretty desolate and in NO world would need that much staff. It had rained the day before, and we immediately learned that they should close the day following rain because your socks get soaked within minutes and it is such a disgusting mess. Every corner of every bounce area was soaked and a slipping hazard. I’m surprised more children weren’t face down and crying. Shoe area smelled worse than any locker room I’ve ever stepped foot in. So unpleasant, but a nice offering in theory. Overall, underwhelming. Not as many games and obstacles courses as we expected. Definitely not as much fun. Sno cones were delicious even though the flavors were janky and labeled poorly. Definitely needs...
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