Banter by Piercing Pagoda — Local services in Cherry Hill Township

I have bought several pieces of jewelry me and my wife and my two kids all have necklaces from here wonderful staff when you’re buying and they talk you into getting the insurance. But as this is my third time coming back for a broken necklace every time I have to upgrade because they don’t have it and I spent the extra hundred200 $ what’s the point of having the insurance if I can’t get another one of what I purchased? I was there Wednesday and was told they were going to get it from another store she called her boss and she said a day or two it’s now Saturday I haven’t even received a phone call and I call and they say they’re still waiting for it to come. Communication is horrible they don’t call you back when they tell you they will. The upgrade was $170 for the next Chain up I asked them today give me some type of discount because it’s not my fault they don’t have it in stock and this is the third time I’ve come up and I don’t have the chain and still have not called back and going on for weeks. And there’s a simple no we can’t do anything for you? So why am I paying for insurance if I’m not getting what the insurance says? And they blame it on the cove at 19 but this isn’t the first time we had similar issues months before and I got fed up and just upgraded now I refuse to it’s a money scheme they get you to keep upgrading and keep sucking...

They have the worst customer service at the location that’s right in front of Journey’s. I was there today, 2/25/25, at approximately 2:30pm and the girl behind the counter with the septum piercing had the nastiest attitude! She’s also tricking customers into purchasing the warranty by lying and saying it’s required when purchasing ear piercings! This is NOT true! A warranty is recommended and optional, NOT required! I watched her lie to the customer before me, TRICKING him into purchasing it! When it was my turn to pay for my piercings, and I told her I did not want the warranty, she told me I could take it off the nose ring that I wanted to purchase and not the ear piercing! When I said to her, “ I never heard of the warranty being required,” her response was “ I don't know what to tell you”. I ended up not purchasing my ear piercing and nose ring all because of her lies and horrible customer service. Customers shouldn’t be tricked out of their money! Where is...

Disappointed and Misled

I had a very disappointing experience with Banter by Pagoda. When I purchased my items, the associate added a warranty to my purchase without informing me or asking if I wanted it. When I called to return the warranty, as I didn’t want it, the associate reassured me that it could be useful if I ever lost an earring.

Recently, I lost an earring and went to the store to use the warranty, only to be met with rude and dismissive service. The associate informed me that the warranty didn’t cover lost earrings unless both were present, which made no sense and was never explained when the warranty was sold to me.

This experience felt misleading and showed a lack of care for customers. The staff’s attitude was unprofessional and dismissive, leaving me with no resolution. I won’t be shopping here again and caution others about their deceptive practices and poor...