Norman's Hallmark Shop — Attraction in Cherry Hill Township

Purchased 9 sale-priced keepsake ornament at this location on January 4th, 2023. On January 7th we inspected all of the items outside of the boxes and unfortunately realized that the Cozy Lil' Critters ornament that we paid $3.60 (plus tax) for was not in the box. On January 8th we visited this location and explained to situation to the employee there. We were hoping for an exchange for the same item (no longer available), another item or at worse a refund. The employee said they could provide none of those things (they may have been able to exchange for the same item but it was no longer available) as that was store policy. They also mentioned that they had no proof that we didn't take the item home, remove the item and then try to return the empty box. Implying that I am trying to rip them off over a $3.60 item from a $81.46 order. I really found this insulting. At the end of all this they basically explained that there was nothing else they can do and to come back tomorrow to can talk to the store manager. We then headed back home and contacted the Hallmark corporate offices who are apparently sending us a gift card or something.

2022 was my 1st year in being part of the Ornament Club Member Program and so far here are a few things I learned:

Always check to make sure your ornaments are inside the boxes before you leave the store. Avoid Norman owned Hallmark locations as their store policies go against most (IMO) corporate business customer...

I have to admit that this is only my 2nd time in this hallmark. My 1st time was a complete disaster and I send I would never go there again. But, today I had to go to pick up a order that was shipped to the store. After getting home I realized I have the wrong order. My name on the bag but absolutely not what I ordered. It came to them that way. I returned with bag in hand the manager Stephanie immediately got on the phone with the warehouse to see if they had enough ornaments to replace my order. She made them check and handled everything with the Highest level of customer service. Maybe things happen for a reason. I will definitely be back to this...

We were looking for a specific item, and they only had one in stock. The manager, Debbie, went above and beyond—she instructed the cashier to help me call a nearby store to locate the additional item. I was also searching for a college survival kit, and Debbie not only directed me to one but also helped me find something else that wasn’t on the shelves. She was incredibly helpful and clearly knows the store inside and out—she seemed to know exactly what I needed and where everything was. While this isn’t the biggest or fanciest Hallmark store I’ve been to, the customer service—especially from Debbie—was...