Best Buy — Local services in Cherry Hill Township

Completely surreal experience. Just decided to stop in on a whim to check out their Kindle selection before committing to buying one on Amazon. We were waiting at the front door while people were individually being asked their purpose for being there. If someone had a reason, they had their name taken and were added to the "queue" (there had to be like 5 customers in the store total). Already feeling uncomfortable and just wanting to look around, we tell the guy we are just shopping and he let's us in. (Why can't we just walk in like literally everywhere else?) So we're looking at the various things in the store while searching for the Kindle section. After a bit we ask another guy walking by, "Do you know where we can find Kindle e-readers?" He responds by asking "Are you in the queue?" and we are like "No, we just want to look". Passing the man's test, he shows us to the Kindles and we take a look. I see the one I want on display, but the sign says something like "To prevent theft, product is stored in the backroom."

At this point we realize that we must enter "the queue". We make our way back to the front of the store to ask the man at the front if we can get someone to grab something from the backroom. He says "Sure, what is your name?", we give him a name and he tells us to wait by the E-readers. So we walk back and wait like he says. For the next 10 minutes several employees walk back and forth, seemingly doing nothing, and this one guy in particular was standing near us. After 10 minutes of waiting, we ask him "Can we get some help over here?" He responds "Are you in the queue?", we say yes and tell him the name. He says "Oh, it looks like there are two customers ahead of you, please wait just a moment".

We look around the store for these customers and they are nowhere to be seen. But wait...only one customer can be helped in the entire store at a time? Who was this guy helping? What the hell is going on? After he stood around for 5-10 more minutes he comes back to us and says "How can I help you?". I point at the Kindle and say "I just want this please." He replies "Just a moment please" and looks down at his tablet. A moment later he says "Oh I'm sorry, it looks like we're out of stock."

At that moment we just leave the store.

I have never experienced any customer service so amazingly bad. Have these people ever been in a store before? This was something truly remarkable and needs...

Purchased a Samsung Galaxy Note 20 on 12/22/20. At that time, I also purchased a geek squad protection plan to cover damage, loss & theft . Fast forward to August 2022 and I lost my phone while fishing. I called the geek squad and was told that loss was not covered. I argued for a bit but realized the person in the Philippines call center could do nothing to help so I canceled my plan. I ended up spending $800 to pay off my old phone and get a new phone. Fast forward again to 11/25/22 and I realize I'm still getting charged $11.43 & $13.38 a month from Best buy Renewals. I again call and am routed to the Philippines call center. It was at this point that I was told that not only was my plan not cancelled on a phone that I no longer have but that I was covered for loss & theft. I was told that one of the monthly charges was for the basic warranty and the other charge was for the loss & theft. At this point I requested that the plans are cancelled and asked for a refund for the money that I have paid into this plan since when I tried to use it, I was denied. I was told it would need to be sent to an escalation department and I would get an email. I never received a email but did receive (4) refunds for $7.17 each for a total of $28.68 Fast forward again to today, 12/14/22. I noticed that I was again charged $11.43 on 12/10/22. I called and was again routed to the Philippines call center where I was told that not only was my refund rejected but they couldn't figure out why I was still being charged a monthly fee. I was then told that I needed to call my bank and tell them to stop the payment. I asked to be transferred to an American call center and was given a number. I called that number and big surprise back to the Philippines call center. The way I figure it, aside from stopping them from charging me monthly, I am owed $496.20 - $28.68 (already...

Bought an HP computer with extended accidental breakage warranty for a Christmas gift. By the end of January the battery was not longer charging. Went back to the Geek Squad and it was determined that the battery was bad. A new battery was ordered through HP. I got and order and tracking number that showed when the battery would arrive. The arrival date came and went and the battery didn't show. When I went back to check the tracking number it said " Invalid Tracking Number" I called the Geek Squad to find out what the issue was. They had no Idea what happen so another battery was ordered. I got and email stating that the battery would arrive on February 28, 2017, however no tracking number was provided. So today the battery is supposed to be delivered but since I didn't get a tracking number I called Geek Squad again. Now I'm told the battery is no longer available from HP and that I have to call HP myself to find out the status of another battery. I refused to do this since I bought the computer through Best Buy with a warranty program they need to take control of the situation and get something done. After being on hold the customer service person told me that she found a battery in the warehouse that would fit this computer. Shes is going to order it and get it to us but it may take 9-12 business days. I really should have to be making all these calls, and why wasn't the battery ordered from the warehouse back in the end of January? Seems like every time I buy something other than a cell phone from Best Buy and have to use the extended warranty its always an issue. I've stopped buying appliances from them a few years ago and now I won't buy a computer from them, either. Looks like the only good thing they sell is cell...