Xfinity Store by Comcast — Attraction in Cherry Hill Township

Terrible Service Experience from Comcast Xfinity.

Beginning in May 2014 I began an Xfinity service contract for three years at my business. My business requires high internet speed for my clients, but Xfinity's internet speed is only up to 150 mbps which is not good enough. So in August 2017, after the three year agreement expired I moved to Verizon Fios on September 29, 2017 for a higher internet speed which is 500 mbps.

Additionally, I experienced the following problems when I requested Comcast close my account :

Comcast required an additional 60 day extra service fee even after the account was closed. However, there are no terms or conditions regarding an additional 60 day fee on the Service Agreement. I was asked to electronically sign to cancel my account with Docusign. It required my signature in the middle of the document. So I clicked "Ok", and then soon after I figured out that 60 day extra payment was required at the bottom of the document that I did not recognize. Then about an hour later I contacted customer service stating that it was not my intention to agree to those terms of the contract and would like to withdraw my signature. I was denied even after four conversations with the Billing Department Supervisor whose is Johnny. His employee ID 3643563. I asked his last name, but he was evasive and refused to give it. I asked the customer service agent where in the Terms and Conditions the additional 60-day charge is noted, and requested that I be e-mailed a photo-copy of the agreement. I received the Terms and Conditions by e-mail. I found my signature on the paper, but I believe my signature may have been forged, possibly by a sales employee by the name of David Albridge. As a result t I wrote this post ,which is my first experience, intending to warn other people that they could be cheated and victimized because of this dishonest business. I strongly DO NOT recommend people to join Comcast service because of my terrible experience, and lack of compassionate...

If you're a NOW prepaid customer, you won't get any help from an Xfinity retail agent. After having 8 (yes, eight!) chat agents unable to resolve an issue (including one of those agents telling me to go to the retail store) the retail agents will tell you to leave because they don't service NOW accounts and the only help is to go back to the outsourced chat that was already ineffective.

The retail agents lack empathy, understanding, and just didn't care that a customer left with an unresolved issue. At this point, I have been through 10 chat agents, several agents through social media channels, an email from "customer experience" that has gone unanswered, a phone call from "Shawn" because I contacted the BBB over all this, and still an unresolved issue which could be solved with a simple refund BUT they want me to go back and contact the chat again to handle it because Xfinity doesn't service their own Xfinity NOW accounts.

Ridiculous situation. And, the bald guy at this location is a real jerk. He lacked empathy, decency, and essentially threw me out once he realized I was a...

Wow! What a terrible store. Comcast has figured out how to take the same miserable customer service experience we get over the phone and deliver it live and in person. I made a 1PM appointment at the store to upgrade my service. I received an email verification for the appointment. When I arrived at the store there were 12 people listed on the queue roster and I went to the desk to tell them I was there for the appointment. I was told I had no appointment and that I would be added to the queue. I checked my email and I received a cancellation for the appointment from Comcast at the same time I was checking in (12:59pm). The email started out with "Your appointment was cancelled. Sorry you couldn't make it..." I was livid. I left the store with my old equipment and am now researching what I need to move over to Verizon. I've been with Comcast for 20 years, I currently spend $250 per month with them and every transaction with them raises my blood pressure. It's always a miserable customer service experience but at least...