The Cheesecake Factory

Good Morning,

Went to this restaurant last night. My girlfriend and I sat at the bar. As soon as we sat down the bartender Mike or Mark greeted us. We ordered drinks and Mac and cheese balls as an appetizer (so we thought). He put my tab in a cup and indeed it said we ordered the Mac and cheese balls. He told us bread and butter would be out shortly but we didn’t get that until almost 25-35 minutes of us sitting down. That was after I had said something and the bartender had said something to a server (mind you mostly every restaurant we eat at brings us bread no matter if it’s made on the premises or brought in from a store within 5-10 minutes). Finally the bread comes out and by that time my girlfriend and I were starving. So we eat the bread and are now waiting on the Mac and cheese balls, as we still decide on what to order. Finally the lady bartender who was also great asked us if we wanted to order. I inquired about the Mack and cheese balls because at that point it had to of been 40-50 minutes of us sitting there. So we ordered our entrees and she rung up the Mac and cheese balls again. I ordered the chicken fettecinie and my girlfriend ordered the pasta chicken Madeira with no mushrooms . At this point and time I was very annoyed because all we had so far was our drinks and bread within 50 minutes of sitting at the bar. I inquire about the Mac and cheese balls and the bartender Mike or Mark said that the kitchen had to make them from scratch. That would’ve been nice to know before ordering them, but again we had been sitting at the bar for close to an hour. They had rung them in twice and to me had no excuse to bring them out as late as they did. I said to my GF it would be crazy if our entrees came out before the appetizer did. So after I inquire about the Mac and cheese balls again which were supposed to be an APPETIZER, our ENTREE’S magically come out. By that time it was past an hour and I just needed food at this point. So to get to the breakdown of my entree. All the noodles were over cooked and the chicken and sauce had no taste whatsoever. I had to add salt and pepper which I don’t do. Those condiments provided some flavor, but I was still highly disappointed nonetheless (how could you mess up such a classic dish, I thought to myself). I asked my GF how her entree was and they put mushrooms on her plate and she hates them, so she scraped them off. We both asked each other to taste each others entrees and we both said that each of ours were bland. The lady bartender asked if we wanted to send them back and we both said NO because we didn’t know how long it was going to take them to bring us out the correct food. After she asked us about the entrees we asked her about the Mac and cheese balls because we still hadn’t received them. She asked a server and 3 minutes later they finally came out. I must say the Mac and cheese balls tasted AMAZING. Better then both entrees we had!!! Even though they tasted great it wasn’t worth the wait. This was my second time at this restaurant. My first time (14 years ago)I had a horrible experience and now this was a terrible experience. Not only did it take forever for our food to come out we had to wait in a line for 20-30 extra minutes for cheesecake. Besides the bartenders who were both great and the Mac and cheese balls (which were taken off our bill), I had a terrible experience. Prices shouldn’t be high for bland/medium sized portion food ($28-$30), I can do that myself lol. Definitely didn’t expect to be in that establishment more then an hour. I always give places a fair shake and the benefit of a doubt unless they do something completely messed up. My GF said she would come back and give this establishment another try, I know for sure I won’t🙏🏾‼️