Sugar Factory - Cherry Hill — Restaurant in Cherry Hill Township

If I could give this restaurant 0 stars, I would!! (My first review ever!) I came in with my daughter and asked for a table for 2 people. It was 7pm and I was told we had to wait until 8:30pm for a table. I live in Delaware and did not want to wait that long, but my daughter really wanted to eat here. The hostess then took my number. I asked if I would be texted when the table was ready and she then informed me that “they don’t do that.” So I asked “then why take my number?” I got a text message saying my table reservations were for 8:30pm and that it was confirmed. I was then told to just come back at 8:30pm and my table would be ready. I decided to go to the mall and kill time. So it’s now 8:30pm and I arrive back at the restaurant. The hostess tells me she will let me know when our table is ready. 8:45pm….8:55pm and no sign of any table. I head back to the Hostess and asked when was the table going to be ready, since we were told 8:30pm. She then said that she did not know. I then expressed my frustration, because I was told to come back at 8:30pm and now I am confused. I was so upset I asked to speak to the manager. The manager informed me that she understands my frustration but she couldn't ask the people who were eating to leave. She hoped that someone would be ask for their check but she is not sure when.Even though I had an 8:30pm reservation, every table still had people sitting. I informed her how ridiculous that was. That it made no sense to even have a time for the table.Imagine after waiting that long you’re told they are unsure when you're actually going to be seated. 9:15pm arrives and I was finally able to sit. I was highly upset and kept my composure, because of my daughter.

If i could give unlimited stars, I would give it to my amazing waiter, BRANDON! BRANDON, BRANDON and BRANDONNNNN! 10s across the board!!! Amazing, wonderful and beautiful person. He made sure to accommodate me and my daughter in every single way. Everything seemed so nice and not forced! He really turned the night around. My daughter loved the way he was so nice and I am truly thankful for him. He is simply the best and ask for him if you do you decide to eat here!! Your hard work did not go unnoticed at all! My daughter and I enjoyed ourselves, despite the chaos in the beginning. They threw our food out when we went to the bathroom, but they made us another order. I was annoyed, but not upset because they handled the issue promptly.

I could not get so angry with the workers here because this is clearly an issue with the owner! There needs to be a time limit. They have these in NY and it’s clear why they have this… to avoid these issues. Also, take numbers and text when the freaking table is ready! That would have saved so much frustration. Say it with me people: “time limit and text when the...

We had a 6:45 PM reservation. As we walked into the restaurant, it was packed and the layout is quite compact. We waited about 20 minutes to be seated, which was approximately 20 minutes past 6:45. Our waiter greeted us several minutes later after the greeter, who maybe one of the managers came by to give us a QR code to scan for menus. The physical menus are not available because the prices were printed inaccurately per the server. Nonetheless, it is a very teenage and tween environment with bright lights, loud music, and a huge screen promoting celebrities and many Sugar Factory locations. While we were waiting, we heard waiters say the full menu was unavailable. We asked the waiter why the full menu wasn't available, and the answer was shortages and low inventory.

After we ordered, the appetizers and entrees came out at the same time. The bubbly drinks were served prior to, but one drink bubbled over and we needed napkins and towels, so the server brought out more of the drink because of so much spilling on the table. There were a lot of kids celebrating birthdays, and a loud song "Level Up" by Ciara was playing anytime someone ordered a huge ice cream sundae that cost $100. The workers had to walk back and forth singing all night. We saw one of the managers take off the blazer and go sleeveless as it was hot in there.

The Buffalo wings did have flavor, as I asked for them to be cooked well, but it could have been more well done. The fish and chips missed the mark, as there were 4 small cod pieces with no flavor and the slaw had no taste and very small amount of tarter sauce given for $21. The fries were the best part of the fish and chips. The mac and cheese balls were frozen out the box or that's how they tasted. The $13 strawberry milkshake was good, and was ordered that as dessert. I drank water as my drink of choice, though the tap water needs to be filtered.

It took 3 hours to get out the restaurant. They had no to go containers, but had to go to the Cheesecake Factory to ask for more, and still ran out. They gave us plastic containers for liquid beverages or soups. It costs too much for the experience to be this bad, even though it opened two and a half weeks ago. The tables and chairs are movable, so that's what we saw all night, movement and folks running into each other because of the small space. The manager came to thank us for being patient, and asked how was everything, but we said nothing as fast as the worker walked away. I would...

after reading the reviews, I still applied thinking I’d be able to help turn this place around, nope, I was wrong! The 20% gratuity is applied to every single check, but they take 3% for themselves, then supposedly split the rest between the servers & bartenders and it goes onto a paycheck every Friday. I received 3 paychecks and they all were short. For instance, I made over $300 on a Sunday shift myself, my check only saw $100 of it. The company is steali for SURE On top of that I had to contact the manager every day for a week straight because she wouldn’t give me my last paycheck. I called and text with no response and went there in person 3 times. Received attitude each time as if Gayle didn’t want to pay me.

The service is absolutely horrible, I felt bad for every table because they were paying money for way over priced diner meals, and 20% gratuity on top of that, for bottom diner service. What is supposed to be a great night with family, turns into a long wait, nasty food, and horrible service.

The $40 goblet drinks have no alcohol in them at all, all juice and candy. They never have anything on the menu. The candy for drinks is never correct, the $21 shakes are always sold out or missing something, never have Togo boxes or bags, they gave multiple people foil for their $40 meals. An absolute disgrace. The cooks don’t wear gloves, the back is disgusting, the servers scrape plates in the dish area and don’t wash their hands, the silverware is always grimy. They charge a $35 fee to bring a cake for your party into the building. $250 holding fee to sit at the nice table called hello gorgeous . They try to profit in every way possible for nothing but a diner experience. One night I clocked out with zero cash because there is a 20% gratuity on all checks and everyone paid credit, which goes onto a paycheck, and the general manager asked me to give her $5 out of my own pocket to claim so the IRS doesn’t question them. I can’t make this up!! The hostess Ashley is rude and nasty. They speak so badly about the guests and purposely don’t accommodate people. All around a disgusting place to work and dine. I should have stayed away when they were closed down for having raw chicken juice in the ice cream and not meeting sanitation standards, I guess I learned my lesson!

Don’t waste your money on this horrible...