Sugar Factory - Cherry Hill

If I could give this restaurant 0 stars, I would!! (My first review ever!) I came in with my daughter and asked for a table for 2 people. It was 7pm and I was told we had to wait until 8:30pm for a table. I live in Delaware and did not want to wait that long, but my daughter really wanted to eat here. The hostess then took my number. I asked if I would be texted when the table was ready and she then informed me that “they don’t do that.” So I asked “then why take my number?” I got a text message saying my table reservations were for 8:30pm and that it was confirmed. I was then told to just come back at 8:30pm and my table would be ready. I decided to go to the mall and kill time. So it’s now 8:30pm and I arrive back at the restaurant. The hostess tells me she will let me know when our table is ready. 8:45pm….8:55pm and no sign of any table. I head back to the Hostess and asked when was the table going to be ready, since we were told 8:30pm. She then said that she did not know. I then expressed my frustration, because I was told to come back at 8:30pm and now I am confused. I was so upset I asked to speak to the manager. The manager informed me that she understands my frustration but she couldn't ask the people who were eating to leave. She hoped that someone would be ask for their check but she is not sure when.Even though I had an 8:30pm reservation, every table still had people sitting. I informed her how ridiculous that was. That it made no sense to even have a time for the table.Imagine after waiting that long you’re told they are unsure when you're actually going to be seated. 9:15pm arrives and I was finally able to sit. I was highly upset and kept my composure, because of my daughter.

If i could give unlimited stars, I would give it to my amazing waiter, BRANDON! BRANDON, BRANDON and BRANDONNNNN! 10s across the board!!! Amazing, wonderful and beautiful person. He made sure to accommodate me and my daughter in every single way. Everything seemed so nice and not forced! He really turned the night around. My daughter loved the way he was so nice and I am truly thankful for him. He is simply the best and ask for him if you do you decide to eat here!! Your hard work did not go unnoticed at all! My daughter and I enjoyed ourselves, despite the chaos in the beginning. They threw our food out when we went to the bathroom, but they made us another order. I was annoyed, but not upset because they handled the issue promptly.

I could not get so angry with the workers here because this is clearly an issue with the owner! There needs to be a time limit. They have these in NY and it’s clear why they have this… to avoid these issues. Also, take numbers and text when the freaking table is ready! That would have saved so much frustration. Say it with me people: “time limit and text when the table is ready!!”