Brio Italian Grille

I stopped today 9/18/22 after having done some shopping at the cherry hill mall and the stores around Brio. It was a beautiful day out nice temp and wanted to try someplace new. When I arrived at the restaurant wasn't busy at all. After waiting for the hostess for about 10 minutes, I chose to sit on the open-air patio. I gave her my drink order, which was the only thing promptly served. After another 10 to 15 minutes, the waitress came out and took my order. I ordered the bruschetta sampler, lobster and shrimp Alfredo, and a Pepsi. Another wait of about 20 minutes, the bruschetta was brought out. I took a pic of it to send to a friend so that is how I was aware of the hour and fifteen minute wait before I was able to stop another tables waiter to ask if he could get my server. After asking what I needed, he offered very sincere apologies and said he would get my food out right away. Another ten minutes and a cook brings my entree, I asked about my soda and was told it would be right out. The table behind me who came in after I already had ordered was already enjoying their entrees. Their awesome waiter stopped again to check on me, and I explained the missing drink and that I would like to speak to a manager.. The waiter whom I didn't get the name of was very polite, sincere, and honestly concerned that the service was so bad for me. He notified a manager who came out and discussed the issues. I explained that it was very embarrassing sitting there with no one other than the other tables waiter whom I stopped had bothered to check on me let alone bring my order or even ask if I needed a refill on the original drink a Margherita. He also apologized and said that they would cover the bill and stated I coukd order anything else on the house, however I informed him that the experience left me not wanting to eat and thanked him for his assistance but made sure he understood the only server who offered assistance was the other tables waiter. I work in customer service doing a commissioned job, and I am aware that businesses are short staff. I even stated I could have understood that had someone bothered to acknowledge me and notify me we are short staff or your server just left and another is taking her area... but instead, I sat waiting, feeling invisible. The only thing good besides the waiter and manager was the bruschetta, the Margherita, and the shrimp and lobster pasta both didn't rate. The lobster was overcooked pieces of mush... I wouldn't put it past the kitchen to have cooked lobsters that died before they were prepared, which is how the texture of the lobster was.