We recently stayed at this hotel and aside from the beautiful view, this was not worth the price! First, we booked the fireworks package which included cocktails to be delivered to the room at our requested time. We made sure to plan our pier schedule to be back in time for this, but it showed up almost 30 min late. Which isn't the biggest deal, but the drinks were terrible!

The room was not quiet at night. When the air conditioner wasn't running, we could hear people speaking loudly through the air vents - not very sound proof! We also booked a handicap room, which was not very spacious for a wheelchair. The bathroom was good, but everything else was a tight fit. If you need a handicap room - you may want to get a suite for the space - but again, not worth the cost.

Also, our room was missing items. We did not have a door hanger to request privacy in the morning. When I called the front desk to ask for one, they said housekeeping would bring one up. They never showed so I went down to the lobby myself to get this. This wasn't a big issue, except the next morning we realized we didn't have any coffee cups or just cups in general in our room. I called the desk and they said someone would bring them up. After an hour and a half waiting I went to the desk to get them myself - the man at the desk said they have no cups to give me and will have someone bring them up. He was not interested in helping me. I was going to get cups from the coffee shop in the lobby - but shocker no one was there. By the time someone came with cups (over 2 hrs later) we were already packed up and ready to leave. I thought we could take our coffee to go but they brought no lids for the coffee cups.

At this point we were just ready to leave. When checking out, the lady wasn't friendly, didn't ask how my stay was, didn't say anything other than take the room keys and said "you're all set". No "thank you for staying with us", nothing.

I wouldn't normally complain but for what we spent for a night here, I feel like all the rooms should have the standard items most hotel rooms just have and not have to hunt them down. The customer service wasn't great and hearing people talking through vents is something I expect from a motel room, not this type of hotel.

Save your money and either book a fireworks cruise or stay at another close by hotel with a view that cares about the customers that stay there.

***UPDATE: Called the hotel as requested below. Was put on hold and was told that the manager would be speaking with me. Sat on hold for 30 minutes and then I disconnected the call. I guess I shouldn't be surprised at this point.

***2nd UPDATE: I submitted online feedback per the comment below weeks ago and no one responded. The generic response from management is just for show. These forms get forwarded to the hotel management so hopefully this shows you don't always get what you pay for. I had a much better experience at a Holiday Inn Express I stayed at a few months back - with amazing customer service - at hundreds of dollars less than this place. Like I said, you really just pay for the view here.